Visa Communication Specialist

International Free Zone Authority

Dubai

On-site

AED 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

24 working annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Job summary

International Free Zone Authority (IFZA) in Dubai, UAE, seeks a Visa Communications Specialist to manage the end-to-end visa process and respond to partner and client inquiries. The role emphasizes accurate document review, CRM updates, and timely processing to uphold IFZA’s reputation.

The ideal candidate will have strong English communication, customer service experience, and familiarity with MS Office and CRM tools.

Qualifications

Minimum customer service experience and ability to communicate clearly with clients and partners.
Experience with visa-related processes is advantageous but not mandatory.
Bachelor's degree in Business Administration or related field or equivalent industry experience.

Responsibilities

Provide clients and partners with visa information within organizational timeframes.
Issue quotes and supply visa-related documentation to clients and partners.
Monitor and update the CRM system regularly while managing a portfolio.
Analyze documentation contents such as passports and forms for accuracy.
Respond to emails and inquiries from partners and clients on visa scenarios.

Skills

Customer service

Communication skills

Attention to detail

Visa processing knowledge

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

CRM software

Job description

Dubai, United Arab Emirates | Posted on 01/09/2026

Job Description

Job overview:

The Visa Communications Specialist oversees the entirety of the administrativeprocess required to issue or amend visas while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Job responsibilities

Providing clients and professional partners with visa related information in linewith organizational timeframes and guidelines
Issuing quotes and providing visa related documentation to clients andprofessional partners
Monitoring and updating the CRM system regularly when managing a portfolioof work
Accurately analyzing the content of all documentation such as passports,application forms, etc.
Responding to all partners’ and clients’ emails and queries on a range ofscenarios faced by visa applicants
Updating the concerned Client Engagement Managers on Visa Status
Escalating all Visa Stamping, Visa Applications, Salary Certificates, SalaryAmendments etc. to Visa Processing Specialist for appropriate actions
Escalate any Visa query delays or complex Visa problems to the Key User – Visaor Operations Manager for resolution
Delivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintained
Fostering long lasting business relationship with clients and professionalpartners
Handling complaints and finding optimal solutions to ensure clients’ happinessand retention
Operating closely with sales, finance, and licensing departments
Performing other job-related duties as assigned by Management

Requirements

Full English proficiency is required
Additional spoken languages are a plus
Intermediate computer literacy is required e.g., MS Office
Excellent customer service skills with the ability to communicate effectively onphone calls, emails, and during sporadic face-to-face interactions
Strong attention to details
Industry knowledge relating to visa processing, amendments, cancellations,and immigration processes is advantageous but not mandatory
Tertiary education in Business Administration, Commerce, or other relevantsubjects OR equivalent in industry experience
Customer Service and Client Relationship Management experience isadvantageous