Virtual Customer Care Executive

Ivy Digitals; Sharjah; On-site; AED 11,160 - 22,320; Full time

Job summary

Ivy Digitals in Sharjah is looking for a Virtual Customer Care Executive. The role involves managing customer calls and emails, providing administrative support, and ensuring smooth customer interactions. Candidates should have 1-3 years experience in customer care, excellent communication skills, and proficiency in MS Office. A Bachelor's degree or diploma is required. This is a full-time remote position with a salary range of AED 1000 to 2000.

Qualifications

• 1-3 years of experience in customer care or administrative roles.
• Excellent verbal and written communication skills.
• Ability to work independently in a virtual environment.

Responsibilities

• Handle customer inquiries via phone calls, emails, and online channels.
• Provide accurate information about services and resolve customer issues.
• Perform administrative tasks including data entry, filing, and record management.

Skills

Customer care experience

Verbal and written communication skills

Proficiency in MS Office

Basic knowledge of CRM systems

Organizational skills

Fluent in English

Conversational Hindi

Education

Bachelor’s degree or Diploma in any discipline

Tools

MS Office

Job description

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We are seeking a reliable and customer-focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The ideal candidate will ensure smooth day-to-day customer interactions while maintaining accurate records and documentation.

No. of Vacancies

2

Specific Skills

• 1–3 years of experience in customer care or administrative roles
• Excellent verbal and written communication skills
• Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
• Basic knowledge of CRM systems and email management tools
• Strong organizational skills and attention to detail
• Ability to work independently in a virtual environment
• English: Fluent (written and spoken) - Mandatory
• Hindi: Conversational to Fluent ( Not mandatory)

Responsible For

• Handle customer inquiries via phone calls, emails, and online channels
• Provide accurate information about services and resolve customer issues
• Perform administrative tasks including data entry, filing, and record management
• Maintain customer databases and internal documentation
• Coordinate with internal teams for issue resolution and follow-ups

Additional Requirements

• Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
• Basic knowledge of CRM systems and email platforms
• Ability to work with online tools and cloud-based systems
• Stable internet connection and basic computer troubleshooting skills
• Strong organizational and time-management skills
• Customer-focused attitude with problem-solving ability
• Ability to work independently and remotely

Job Nature

Full Time, Remote

Educational Requirements

• Bachelor’s degree or Diploma in any discipline
• Additional certification in customer service or office administration is a plus

Experience Requirements

1-3

Job Location

UAE

AED 1000 to 2000

How to Apply

Interested candidates can send their resumes in PDF format to [e-mail] "Job Title" in the subject line.