Customer Service Executive

Nextra; Dubai; On-site; AED 19,000 - 25,000; Full time

Benefits offered by this job

Company-provided accommodation

Food provided by the company

Visa sponsorship

Visa support for joining from outside

Job summary

Nextra in Dubai, UAE is seeking a Customer Service Executive (CSE) to join our team. The role focuses on delivering excellent customer service, handling inbound enquiries, conducting outbound calls, and supporting customer acquisition activities.

The role may involve a mix of outbound calling, customer service, and back-office tasks, with a requirement to maintain accurate customer records and generate reports for the Team Leader.

Qualifications

• Minimum 1 year of experience in Customer Service, Telecalling, Outbound Calling, or related role.
• MS Excel experience and basic data management.
• Strong verbal and written communication skills.

Responsibilities

• Make outbound calls to prospective customers using the assigned database.
• Handle inbound enquiries and provide accurate information.
• Respond to customer enquiries via WhatsApp, phone, and other messaging platforms.
• Follow up with leads and convert enquiries into customers.
• Maintain accurate customer records and databases.
• Prepare daily/weekly reports for Team Leader.

Skills

Hindi English communication

Outbound calling

Target-oriented

Team player

Tools

MS Excel

Job description

JOB DESCRIPTION

Customer Service Executive (CSE)

Job Title:Customer Service Executive (CSE)
Department:Customer Service / Business Development
Reports To:Team Leader
Location:Dubai, UAE
Employment Type:Full-Time
Experience Required:Minimum 1 year
Salary:AED 1,700 AED 2,200 per month
Benefits:Company Accommodation + Food + Visa

POSITION OVERVIEW

We are looking for Customer Service Executives to join our team in Dubai. The successful candidates will be responsible for delivering excellent customer service, handling inbound enquiries, conducting outbound calls, following up with prospective customers, and supporting customer acquisition activities.

Depending on the candidate’s communication skills, previous experience, and performance, the role may involve a combination of outbound calling, customer service, and back-office operations.

The position also requires maintaining accurate customer records, managing data, preparing reports, and ensuring timely follow-up on leads and customer enquiries.

KEY RESPONSIBILITIES

• Make outbound calls to prospective customers using the assigned database.
• Handle inbound enquiries and provide accurate information to customers.
• Respond to customer enquiries through WhatsApp, phone calls, and other messaging platforms.
• Follow up with prospective leads and convert enquiries into customers.
• Maintain accurate and updated customer records and databases.
• Proactively contact existing and prospective customers for:
  • Customer support
  • New business opportunities
  • References and referrals
• Maintain proper records of calls, enquiries, follow-ups, and customer interactions.
• Update customer information and activities in the relevant systems or databases.
• Prepare daily/weekly reports as required by the Team Leader.
• Follow up consistently on pending leads and customer requirements.
• Coordinate with the Team Leader and internal teams to ensure timely completion of assigned tasks.
• Maintain a professional and positive approach while interacting with customers.
• Achieve assigned calling, follow-up, customer service, and business development targets.
• Be flexible towork dayor night shifts, depending on business requirements.

QUALIFICATIONS & EXPERIENCE

• Minimum 1 year of experience in Customer Service, Telecalling, Outbound Calling, BPO, Customer Support, or a related role.
• Candidates with BPO ortelecallingexperience are encouraged to apply.
• Hands-on experience with MS Excel and basic data management.
• Strong verbal and written communication skills.
• Previous experience handling customer enquiries and follow-ups is preferred.
• Ability to work with targets and complete assigned tasks within deadlines.
• Candidates must have a valid passport ready.

REQUIRED SKILLS

• Excellent Hindi and English communication skills – mandatory.
• Knowledge of additional Indian languages will be an advantage.
• Strong customer service and interpersonal skills.
• Good telephone etiquette and convincing skills.
• Strong follow-up and lead-management abilities.
• Basic to intermediate MS Excel skills.
• Good data-entry and record-keeping skills.
• Proactive, energetic, and target-oriented approach.
• Ability to work independently as well as part of a team.
• Strong sense of responsibility and commitment toward work.
• Willingness to work in rotational/day/night shifts as required.

COMPENSATION & BENEFITS

Salary: AED 1,700 – AED 2,200 per month

Company Benefits:

• Company-provided accommodation
• Food provided by the company
• Company visa sponsorship
• Visa support for eligible candidates joining from outside the UAE
• Excellent career growth opportunities
• Opportunities for salary increments based on performance
• Supportive and professional working environment

CANDIDATE REQUIREMENTS

Nationality: Indian
Gender:Male / Female
Language:Hindi & English – Mandatory
Passport:Valid passport must be available
Experience:Minimum 1 year in Customer Service /Telecalling/ BPO / Outbound Calling
Location:Dubai, UAE
Employment:Full-Time

CAREER GROWTH

The company provides a performance-driven work environment with opportunities for career progression, higher responsibilities, promotions, and salary increments based on individual performance and contribution.

IMPORTANT NOTE

Candidates should be comfortable with outbound calling, customer follow-ups, target-oriented work, and flexible working shifts including day or night shifts depending on business requirements.