Remote Customer Care Specialist

Ivy Digitals; Sharjah; On-site; AED 11,160 - 22,320; Full time

Job summary

Ivy Digitals in Sharjah is looking for a Virtual Customer Care Executive. The role involves managing customer calls and emails, providing administrative support, and ensuring smooth customer interactions. Candidates should have 1-3 years experience in customer care, excellent communication skills, and proficiency in MS Office. A Bachelor's degree or diploma is required. This is a full-time remote position with a salary range of AED 1000 to 2000.

Qualifications

• 1-3 years of experience in customer care or administrative roles.
• Excellent verbal and written communication skills.
• Ability to work independently in a virtual environment.

Responsibilities

• Handle customer inquiries via phone calls, emails, and online channels.
• Provide accurate information about services and resolve customer issues.
• Perform administrative tasks including data entry, filing, and record management.

Skills

Customer care experience

Verbal and written communication skills

Proficiency in MS Office

Basic knowledge of CRM systems

Organizational skills

Fluent in English

Conversational Hindi

Education

Bachelor’s degree or Diploma in any discipline

Tools

MS Office

Job description

Ivy Digitals in Sharjah is looking for a Virtual Customer Care Executive. The role involves managing customer calls and emails, providing administrative support, and ensuring smooth customer interactions. Candidates should have 1-3 years experience in customer care, excellent communication skills, and proficiency in MS Office. A Bachelor's degree or diploma is required. This is a full-time remote position with a salary range of AED 1000 to 2000.