VIP Guest Relations Specialist - Craft Exceptional Stays

Accor; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Discounted guest rates at Accor worldw

Academies learning programs

Career growth within the property andグ

Job summary

Accor in Dubai is seeking a Front Office VIP Guest Relations Officer to ensure seamless check-ins, room allocations, and personalized VIP service. You will greet guests, manage arrivals, update records, and coordinate with F&B, housekeeping, and management to uphold service excellence.

The role requires a university degree in hotel management, excellent communication, empathy, and a customer-centric approach.

Qualifications

• University degree in hotel management.
• Fresher or 1 year experience in a similar role in a 5-star hotel.
• Excellent communication, empathy, patience, and courtesy.

Responsibilities

• Prepare for daily VIP arrivals: room allocation, amenities and special requests.
• Register and process check-in/out for VIP guests efficiently and professionally.
• Escort VIP guests to rooms and update guest information after check-in.
• Handle walk-in counter reservations and process calls when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to inquiries.
• Resolve guest complaints/requests and liaise with departments for follow-up.

Skills

Communication skills

Empathy

Patience

Courtesy

Education

University Degree in Hotel Management

Job description

Accor in Dubai is seeking a Front Office VIP Guest Relations Officer to ensure seamless check-ins, room allocations, and personalized VIP service. You will greet guests, manage arrivals, update records, and coordinate with F&B, housekeeping, and management to uphold service excellence.

The role requires a university degree in hotel management, excellent communication, empathy, and a customer-centric approach.