VIP Guest Relations Specialist

Kerzner International; Dubai; Vor Ort; AED 65.000 - 95.000; Vollzeit

Zusammenfassung

The Meydan Hotel in Dubai is seeking a Guest Relations Executive to warmly welcome guests, address inquiries, and ensure a smooth, memorable experience from arrival to departure. You will handle requests and complaints, coordinate with internal departments, and deliver personalized service, with emphasis on VIP guests.

Ideal candidates possess strong communication and problem-solving skills, hospitality/front-office experience, and a proactive, organized mindset to uphold the hotel’s high

Qualifikationen

• Minimum High School Graduate.
• 2 years in similar position in a five-star hotel.
• Hotel Management graduate or Front Office operations certification.
• Strong orientation towards customer service.
• Highly organized and proactive.
• Initiative and Commitment to Achieve.
• Effective Communication.
• Problem solving and decision making.
• Teamwork.
• Interpersonal skills.
• Language Skills: Excellent spoken and written English, with proficiency in additional languages considered an advantage.

Aufgaben

• Understands the company’s objectives and standards of the company applying them on the job daily.
• Achieves the customers’ expectations and performance targets of the department.
• Possesses a warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge.
• Holds an impeccable personal grooming as per The Meydan Hotel Standards.
• Prepares and reviews all necessary reports for the day.
• Ensures blocking the rooms for all arriving VIP guests, based on their preferences.
• Prepares amenities requisition on daily basis and ensure the amenity cost is being always controlled.
• Ensures all Opera traces are being checked.
• Verifies Show Rooms daily, and performs hotel show around when required
• Coordinates with Concierge regarding VIP transportation requests
• Coordinates with Room Service, Housekeeping for the placement of amenities according to VIP status.
• Checks physically all pre-allocated VIP arrival rooms and makes sure that amenities are placed according to VIP status.
• Ensures that all occasion setups are done as per hotel standard and guest request.
• Views all future VIP bookings for the following 3 days ensuring that the VIP status is updated, comments as well as the preferences
• Ensures that all arrival guests upon check in receive welcome drink and towel.
• Performs courtesy calls for in-house guests to ensure their stay is up to their expectations.
• Prepares the letters according to the VIP status, apology letters, and group check in letters.
• Assist in daily FO operation, if required.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Organized

Initiative

Language skills

English proficiency

Ausbildung

Hotel Management graduate or Front Office operations certification

High School Graduate

Jobbeschreibung

The Meydan Hotel in Dubai is seeking a Guest Relations Executive to warmly welcome guests, address inquiries, and ensure a smooth, memorable experience from arrival to departure. You will handle requests and complaints, coordinate with internal departments, and deliver personalized service, with emphasis on VIP guests.

Ideal candidates possess strong communication and problem-solving skills, hospitality/front-office experience, and a proactive, organized mindset to uphold the hotel’s high