Guest Relations Officer

Grand Hyatt; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Grand Hyatt Dubai is seeking a Guest Relations Officer to maintain an exceptional level of service for guests across various hotel areas, including reception, concierge and executive floors. You will ensure prompt handling of guest requests and smooth inter-department coordination to elevate guest satisfaction.

The role requires a hospitality-focused background, strong communication, and a minimum of two years in hotel operations.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.
• Ensure VIP guests are met on arrival and receive the best level of service.
• Assist the Front Office Manager to achieve overall KPIs for the department linked to Hy­sat, Employee Engagement and Profitability.
• Coordinate communication between Guest Relations, Concierge, Front Desk, Sales, Housekeeping, Maintenance, Telephone and Security to ensure smooth operations.

Skills

Good customer service

Communications

Interpersonal skills

Education

Hospitality or Tourism degree/diploma

Job description

Organization- Grand Hyatt Dubai

Summary

You will be responsible to provide an excellent and consistent level of service to your guests.

The Guest Relations Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.

To have full working knowledge and capability to complete all duties and tasks in the assigned Place of Work. To have an excellent knowledge of the systems in place. To ensure that all the Guest Relations responsibilities are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures.

To ensure that all guest requests and requirements are attended to promptly and handled perfectly.

To ensure that communication and coordination of all Departments, with particular emphasis on the interactions between Guest Relations, Concierge, Front Desk, Sales, Housekeeping, Maintenance, Telephone, and Security are smooth and efficient. To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

To ensure that all VIP guests are met on arrival and receive the best level of service.

To assist the Front Office Manager to achieve overall KPIs for the department linked to Hysat, Employee Engagement and Profitability.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.