VIP Guest Experience Concierge

Accor; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor in Dubai is seeking a Front Office professional to manage VIP guest relations, ensuring seamless check-in/check-out, room allocation, and special requests with a high standard of service. You will act as the primary liaison for VIP guests, maintaining a courteous and responsive approach throughout their stay.

The role involves close coordination with Front Office, Housekeeping, and F&B teams, handling both reservations and guest requests while upholding Accor's service standards for a

Qualifications

• University Degree in Hotel Management.
• Fresher or 1 year experience in a 5-star hotel.
• Excellent communication, empathy, patience and courteous demeanor.

Responsibilities

• Prepare for daily VIP arrivals: room allocation, amenities, special requests.
• Register and process check-in/out for VIPs efficiently and professionally.
• Escort VIPs to rooms and update guest information after check-in.
• Handle walk-in reservations and calls when reservations closed.
• Coordinate with Front Office, Housekeeping, F&B, and GM on VIPs/MIPs.

Skills

Communication skills

Empathy

Patience

Courteous demeanor

Education

University Degree in Hotel Management

Job description

Accor in Dubai is seeking a Front Office professional to manage VIP guest relations, ensuring seamless check-in/check-out, room allocation, and special requests with a high standard of service. You will act as the primary liaison for VIP guests, maintaining a courteous and responsive approach throughout their stay.

The role involves close coordination with Front Office, Housekeeping, and F&B teams, handling both reservations and guest requests while upholding Accor's service standards for a