VIP Gaming Operations & Guest Experience Coordinator

Wynn Al Marjan Island; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Coordinator for the Gaming Marketing Services team in Dubai. The role involves coordinating with Gaming, Hotel Reservations & Operations, Transportation, F&B, and Housekeeping to ensure a high-end guest experience for gaming guests.

Ideal candidates hold a Diploma or Bachelor’s in hospitality, Business, or Compliance, with 2+ years in regulated gaming operations and strong proficiency in OPERA, CRM, and Microsoft Office.

Qualifications

• 2+ years’ experience in regulated gaming operations (essential)
• Experience in controlled or highly regulated environments
• Previous experience in gaming operations is a must
• Proficient in OPERA, CRM and Microsoft Suite software
• English with multilingual abilities (Arabic, Hindi, Mandarin, Russian preferred)
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Collaborate & Coordinate with Player Development and Marketing Host teams to enhance guest engagement ensuring seamless, high-end service experience to gaming guests
• Coordinate gaming floor activities in line with approved operating procedures
• Ensure only authorized games, systems, and equipment are in use
• Coordinate with departments such as Gaming, Hotel Reservations & Operations, Transportation, Food & Beverage, Housekeeping
• Booking show tickets, managing gaming cabana bookings, ordering gaming guests’ amenities
• Track downtime, incidents, and deviations accurately

Skills

OPERA

CRM

Microsoft Suite

English

Multilingual abilities

Education

Diploma or Bachelor’s degree in hospitality, Business, Compliance

Job description

Wynn Al Marjan Island is seeking a Coordinator for the Gaming Marketing Services team in Dubai. The role involves coordinating with Gaming, Hotel Reservations & Operations, Transportation, F&B, and Housekeeping to ensure a high-end guest experience for gaming guests.

Ideal candidates hold a Diploma or Bachelor’s in hospitality, Business, or Compliance, with 2+ years in regulated gaming operations and strong proficiency in OPERA, CRM, and Microsoft Office.