VIP Gaming Host/Hostess: Luxury Resort Concierge

Wynn Al Marjan Island; Dubai; On-site; AED 120,000 - 210,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Host / Hostess – Gaming Marketing to join our luxury resort's marketing team in the UAE. You will manage guest relationships, coordinate reservations, and support promotions to deliver exceptional experiences.

The role requires 1–3 years in hospitality or guest relations, English fluency, and a polished demeanor. Evening/weekend availability and UAE market knowledge are highly valued.

Qualifications

• Bachelor's degree in Hospitality, Marketing, Business Administration, or related field (preferred).
• 1–3 years of experience in hospitality or guest relations, ideally in UAE.
• Fluency in English; Arabic or other regional languages valued.
• Strong interpersonal and communication skills.

Responsibilities

• Assist the Executive Host in managing relationships with assigned domestic guests.
• Coordinate guest reservations for accommodation, dining, entertainment, transportation, and special amenities.
• Support the execution of domestic marketing promotions, loyalty programs, and exclusive events.
• Maintain accurate guest records, preferences, and service requests in CRM and related systems.
• Provide frontline support to guests, handling inquiries and requests with professionalism and discretion.
• Collaborate with Gaming Marketing, VIP Services, and other resort departments to deliver seamless guest experiences.
• Monitor guest activity and provide updates to the Executive Host to support player development strategies.
• Uphold Wynn Resorts’ service standards, data privacy requirements, and UAE regulatory compliance.

Skills

Interpersonal communication

Guest relations

Professional demeanor

Microsoft Office

Education

Bachelor's degree in Hospitality/Marketing/Business

Tools

CRM systems

Hospitality software

Job description

Wynn Al Marjan Island is seeking a Host / Hostess – Gaming Marketing to join our luxury resort's marketing team in the UAE. You will manage guest relationships, coordinate reservations, and support promotions to deliver exceptional experiences.

The role requires 1–3 years in hospitality or guest relations, English fluency, and a polished demeanor. Evening/weekend availability and UAE market knowledge are highly valued.