Coordinator - Gaming Marketing Services

Wynnalmarjanisland; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Attractive salary

Excellent leave policy

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island in Dubai is looking for a Coordinator for its Gaming Marketing Services Team. This role requires operational coordination and guest management skills, targeting a seamless experience for guests in a dynamic environment. Candidates should possess a degree in hospitality or business, with at least 2 years in regulated gaming operations.

The position offers an attractive salary, paid in Dirhams (AED), and includes excellent benefits such as a healthcare package and incentive programs, making it an appealing opportunity for those in the hospitality industry.

Qualifications

• 2+ years’ experience in regulated gaming operations is preferred.
• Experience in controlled environments is advantageous.
• Strong guest service background is essential.

Responsibilities

• Coordinate activities with Player Development and Marketing teams.
• Ensure compliance and eligibility for all guests.
• Prepare daily operational and incident reports.

Skills

Operational coordination

Guest management

Compliance knowledge

Multilingual communication

Education

Diploma or bachelor’s degree in hospitality, Business, Compliance, or related field

Tools

OPERA

CRM software

Microsoft Suite

Job description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is looking for a Coordinator to join our Gaming Marketing Services Team.

The primary duties and responsibilities of this role are:

Operational Coordination

• Collaborate & Coordinate with Player Development and Marketing Host teams to enhance guest engagement ensuring seamless, high-end service experience to gaming guests
• Coordinate gaming floor activities in line with approved operating procedures
• Ensure only authorized games, systems, and equipment are in use
• Coordinate with departments such as Gaming, Hotel Reservations & Operations, Transportation, Food & Beverage, Housekeeping.
• Booking show tickets, managing gaming cabana bookings, ordering gaming guests’ amenities
• Track downtime, incidents, and deviations accurately

Guest & Player Management

• Ensure all guests meet legal access and eligibility requirements
• Support enhanced controls for VIP and high‑value players in line with AML and KYC policies
• Reinforce responsible engagement and intervene where risk indicators are identified

Reporting & Controls

• Prepare accurate daily operational, compliance, and incident reports
• Maintain records as required (shifts, incidents, disputes)

About You:

• Diploma or bachelor’s degree in hospitality, Business, Compliance, or related field
• 2+ years’ experience in regulated gaming operations (preferred)
• Experience in controlled or highly regulated environments
• Previous experience in gaming operations, luxury hospitality, or guest services
• Proficient in operating OPERA, CRM and Microsoft Suite software programs
• English with multilingual abilities (Arabic, Hindi, Mandarin, Russian preferred)
• Ability to work flexible hours, including weekends and holidays, based on business needs

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.