Vice President - Gaming Marketing Services

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 900,000 - 1,200,000; Full time

Benefits offered by this job

Dirhams salary

Healthcare package

Leave policy

Incentive programs

Career in luxury resort

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Vice President to lead the VIP Services function within Gaming Marketing Services, shaping guest experiences at the UAE resort. You will drive strategy and oversee execution to deliver premier services for VIP guests.

As a senior leader, you will direct the Coordinators and Telemarketing teams, coordinate with Resort Operations, and ensure discreet, luxury service for top patrons while maintaining UAE regulatory standards and data privacy

Qualifications

• 10+ years in VIP Services or luxury hospitality leadership.
• Experience in gaming marketing or resort operations.
• English fluency; Arabic/Chinese/Russian desirable.

Responsibilities

• Define and execute the VIP Services strategy in line with marketing and guest engagement goals.
• Lead Coordinators and Telemarketing teams to deliver high‑quality service.
• Act as executive liaison between Gaming Marketing, Gaming and Resort Operations.
• Oversee VIP guest journey from reservation to departure with discreet, luxury service.
• Ensure compliance with UAE AML/CTF, data privacy, and responsible gaming standards.
• Manage budgets and evaluate ROI on marketing and guest acquisition.

Skills

VIP Services

Gaming Marketing

Luxury Hospitality

Leadership

CRM Systems

Education

Bachelor's Degree in Hospitality, Business Administration, or Marketing

Tools

Salesforce

IGT Advantage

Job description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE Set to open in 2027 the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah The resort will offer 1 530 rooms and suites 22 restaurants lounges and bars a theater and a beach club It will feature multiple swimming and wading pools water features a five-star spa a salon a shopping promenade and a celebrations and events center

About the Position

Wynn Al Marjan Island is currently seeking a Vice President to join the Gaming Marketing Services team The primary duties and responsibilities of this role are Define and execute the strategic direction for the VIP Services department in alignment with the property s marketing and guest engagement goals Lead operational planning and resource allocation across the Coordinator and Telemarketing teams to ensure consistent and high-quality service Serve as the executive liaison between Gaming Marketing Gaming and Resort Operations to ensure alignment of VIP standards Contribute to executive discussions on market segmentation service innovation and player experience optimization Oversee all aspects of VIP guest journey from trip reservation arrival in-house experience and departure coordination ensuring exceptional discreet and culturally appropriate service Manage VIP Service Coordinators to deliver a personalized efficient and luxury-standard guest experience Implement service quality measurement tools and performance indicators to track guest satisfaction Maintain a strong visible presence during peak VIP periods hosting key patrons as requiredLead the Telemarketing team responsible for reactivating qualifying and inviting VIP and coded patrons Develop data-driven call campaigns in partnership with Gaming Marketing Analytics Ensure all telemarketing activities comply with UAE data privacy consent and responsible gaming standards Ensure all VIP Service activities comply with UAE gaming regulatory frameworks AML CTF obligations and responsible gaming principles Work closely with the Compliance Finance and Legal departments to ensure adherence to Policies Lead and mentor Coordinators Supervisors and Telemarketing Executives to achieve high standards of professionalism and productivity Establish training programs on guest relations cultural awareness AML and responsible gaming Promote a culture of accountability diversity and operational excellence consistent with UAE labour laws and company values Prepare and manage departmental budgets including staffing incentives and operating costs Evaluate ROI on marketing and guest acquisition initiatives in collaboration with the SVP Premium Marketing Analysed operational data to identify opportunities for service optimization and revenue growth

Benefits

We offer an attractive salary paid in Dirhams AED the local currency of the UAE In addition we offer an excellent leave policy a healthcare package and as well as incentive programs and other employee benefits The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts among the most renowned and celebrated brands in the global hospitality industry

Requirements

• Minimum 10 years experience in VIP Services, Gaming Marketing, or Luxury Hospitality, including 5 years in senior leadership.
• Proven record managing multi-national service teams in a high-end resort or integrated resort environment.
• Deep understanding of VIP customer management, relationship marketing, and premium service standards.
• Strong familiarity with UAE AML/CTF compliance and emerging Gaming Regulatory Authority frameworks.
• Excellent communication and interpersonal skills with fluency in English.
• Bachelor s Degree in Hospitality, Business Administration, or Marketing.
• Additional fluency in Arabic, Mandarin, or Russian highly desirable.
• Experience working with CRM systems (Salesforce, IGT Advantage, or equivalent).
• Regional experience in GCC or Asia luxury gaming/hospitality markets.