Executive Host / Hostess - International Marketing

Wynnalmarjanisland; United Arab Emirates; Sur place; AED 201 000 - 357 000; Plein temps

Avantages offerts par ce poste

Attractive salary

Healthcare package

Excellent leave policy

Incentive programs

Résumé du poste

A luxury resort in the UAE is seeking an Executive Host / Hostess for International Marketing. The candidate will manage relationships with high-value gaming players, ensuring exceptional personalized experiences. Responsibilities include organizing events, improving revenue, and collaborating with various teams to enhance guest journeys. Ideal candidates will have a degree in Hospitality or Marketing and 3-5 years of relevant experience. An attractive salary and comprehensive benefits package are offered.

Qualifications

• 3-5 years of experience in gaming hosting or high-end VIP relationship management.
• Strong understanding of gaming metrics and comp management.
• Proficiency with gaming management systems preferred.
• Demonstrated ability to meet revenue targets and manage a high‑value guest portfolio.
• Exceptional interpersonal and relationship‑building skills.
• High level of discretion, professionalism, and cultural awareness within the UAE market.
• Proficiency in Microsoft Office; experience with CRM systems and gaming management systems strongly preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilités

• Manage and grow a portfolio of high-value domestic gaming players.
• Ensure seamless and personalized experiences for assigned players.
• Coordinate guest participation in promotional campaigns and VIP experiences.
• Achieve and exceed assigned revenue and player development targets.
• Identify and re‑activate lapsed players through strategic outreach initiatives.
• Serve as the primary point of contact for assigned players, ensuring seamless and highly personalized experiences.
• Build strong, long‑term relationships through consistent communication (phone, messaging, in‑person engagement).
• Conduct property tours and host on‑property visits to enhance guest engagement.
• Maintain discretion and professionalism in handling VIP guest information and preferences.
• Invite, manage, and host premium guests during gaming events, tournaments, and exclusive marketing activations.
• Coordinate guest participation in promotional campaigns and VIP experiences.
• Ensure seamless execution of guest stays, including reservations, transportation, and personalized amenities.
• Maintain accurate and detailed player profiles in CRM systems, including preferences, service history, and performance data.
• Issue and manage discretionary comps in accordance with internal guidelines and approval thresholds.
• Prepare regular reports on player performance, trip recaps, and revenue tracking.
• Ensure compliance with Wynn Resorts’ internal controls, responsible gaming practices, and UAE regulatory requirements.
• Work closely with Gaming Operations, VIP Services, Hotel Operations, F&B, and Events teams to deliver exceptional guest journeys.
• Partner with Marketing to execute targeted domestic campaigns and player reinvestment strategies.
• Support property‑wide initiatives aimed at elevating the premium guest experience.

Connaissances

Interpersonal skills

Relationship management

Revenue growth strategies

Gaming operations knowledge

Discretion and professionalism

Formation

Bachelor’s degree in Hospitality, Marketing, or related field

Outils

CRM systems

Microsoft Office Suite

Microsoft Office Suite

Description du poste

Executive Host / Hostess - International Marketing

United Arab Emirates

Job Description

On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position

Wynn Al Marjan Island is currently seeking an Executive Host / Hostess - International Marketing to join the resort’s International Marketing team.

The primary duties and responsibilities of this role are:

Player Development & Revenue Growth

• Manage and grow a dedicated portfolio of high‑value domestic gaming players
• Analyze guest gaming activity, theoretical performance, trip frequency, and worth to identify growth opportunities
• Proactively solicit and book incremental trips to increase visitation and gaming revenue
• Achieve and exceed assigned revenue and player development targets
• Identify and re‑activate lapsed players through strategic outreach initiatives

Guest Relationship Management

• Serve as the primary point of contact for assigned players, ensuring seamless and highly personalized experiences
• Build strong, long‑term relationships through consistent communication (phone, messaging, in‑person engagement)
• Conduct property tours and host on‑property visits to enhance guest engagement
• Maintain discretion and professionalism in handling VIP guest information and preferences

Event & Experience Execution

• Invite, manage, and host premium guests during gaming events, tournaments, and exclusive marketing activations
• Coordinate guest participation in promotional campaigns and VIP experiences
• Ensure seamless execution of guest stays, including reservations, transportation, and personalized amenities

Operational & Administrative Responsibilities

• Maintain accurate and detailed player profiles in CRM systems, including preferences, service history, and performance data
• Issue and manage discretionary comps in accordance with internal guidelines and approval thresholds
• Prepare regular reports on player performance, trip recaps, and revenue tracking
• Ensure compliance with Wynn Resorts’ internal controls, responsible gaming practices, and UAE regulatory requirements

Cross‑Functional Collaboration

• Work closely with Gaming Operations, VIP Services, Hotel Operations, F&B, and Events teams to deliver exceptional guest journeys
• Partner with Marketing to execute targeted domestic campaigns and player reinvestment strategies
• Support property‑wide initiatives aimed at elevating the premium guest experience

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Hospitality, Marketing, Business Administration, or related field (preferred)
• 3–5 years of experience in gaming hosting, player development, luxury hospitality, or high‑end VIP relationship management
• Strong understanding of gaming operations, gaming metrics (ADT, theo, reinvestment), and comp management
• Demonstrated ability to meet revenue targets and manage a high‑value guest portfolio
• Exceptional interpersonal and relationship‑building skills
• High level of discretion, professionalism, and cultural awareness within the UAE market
• Proficiency in Microsoft Office Suite; experience with CRM systems and gaming management systems strongly preferred
• Ability to work flexible hours, including evenings, weekends, and holidays

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.