VIP Concierge Coordinator

Tanqeeb; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Friendly environment

Leadership Model

Diverse, global team

Job summary

Majid Al Futtaim in Abu Dhabi is seeking a VIP Concierge for MAF Properties. You will enroll members, welcome guests, and guide them through lounge and mall experiences.

The role emphasizes discreet, personalized service, reservations, travel arrangements, and close coordination with lounge providers.

A hospitality background and at least four years of front desk or concierge experience are required; join a dynamic team delivering exceptional VIP service.

Qualifications

• Bachelor’s degree in hospitality / tourism or equivalent.
• Minimum 4 years progressive experience in hospitality, preferably front desk or concierge.

Responsibilities

• Enroll members and welcome new and regular guests at the lounge.
• Provide VIP concierge services including reservations, dining, and transport.
• Maintain a peaceful lounge environment and manage services and housekeeping tasks.
• Personalize visits using member profiles while maintaining confidentiality.
• Coordinate with in-lounge service providers and tenants for requests.
• Stay informed on UAE events and VIP access.

Education

Bachelor's degree in Hospitality / Tourism or equivalent

Job description

Job description

JOB TITLE
VIP Concierge | MAF Properties | Asset Management UAE

ROLE PROFILE:

• Responsible for membership’s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
• Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it’s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
• Maintain a peaceful and service friendly environment in the lounge including - but are not limited to – F&B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
• Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
• Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.
• Able to personalize each member’s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.
• Be always aware of UAE event’s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.
• Responsible for managing in Lounge service bookings including venue preparation and payment management.
• Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.
• B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.
• Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.

REQUIREMENTS:

• Bachelor’s degree in hospitality /Tourism or equivalent
• Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.

WHAT WE OFFER:

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.