VIP Concierge - Guest Services

Majid Al Futtaim; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Majid Al Futtaim Properties in Dubai seeks a VIP Concierge to deliver personalized guest services to lounge members and visitors, managing the guest journey from enrollment to lounge experience. The role requires at least four years in hospitality, with front desk or concierge experience preferred, and a commitment to confidentiality and high service standards.

Join a leading regional group focused on memorable experiences, with extensive lounge and mall services across UAE.

Qualifications

• Bachelor's degree in Hospitality, Tourism, or equivalent.
• Minimum 4 years of progressive experience in the hospitality field.
• Front desk and/or concierge experience is preferred.
• Experience supporting personalized guest requirements within a hospitality or concierge environment.
• Ability to coordinate reservations, bookings, guest arrangements, and lounge services.
• Strong awareness of service quality when interacting with VIP members and external service providers.
• Ability to maintain confidentiality when handling member information and preferences.

Responsibilities

• Manage membership enrollment, welcome new and returning members, introduce lounge facilities and services, and assist with individual concierge requirements.
• Support guests throughout their lounge visits while providing accurate information about the mall, its services, and the surrounding local area.
• Maintain a peaceful, service-focused lounge environment by coordinating food and beverage service, housekeeping activities, ambience, and other services provided within the lounge.
• Arrange or confirm reservations for dining, wellbeing, entertainment, transportation, rentals, airport and hotel check-ins, shopping, and other requested activities.
• Conduct pre-arrival calls with members and make preliminary arrangements for their upcoming lounge and mall visits.
• Personalize each member's experience by understanding individual profiles and preferences while maintaining full confidentiality and protecting member information.
• Stay informed about the UAE events calendar, current activities, VIP access opportunities, and relevant contacts.
• Coordinate in-lounge service bookings, including venue preparation and payment management.
• Provide personal shopping assistance by advising VIP guests on relevant trends, new merchandise, and preferred stores.
• Shop on behalf of guests when this service is requested.
• Build effective B2B relationships with in-lounge service providers and tenants and respond promptly to requests received through these partners.
• Manage lounge-related campaigns in accordance with the applicable campaign management SOP.

Education

Bachelor's degree in Hospitality

Job description

VIP Concierge - Guest Services Job Snapshot

VIP Concierge - Guest Services Job Snapshot Role: VIP Concierge Location: Dubai, United Arab Emirates Industry: Real Estate Function: Guest Services-Concierge Experience: Minimum 4 years of progressive hospitality experience Job Type: Full-time

Position Overview The VIP Concierge is a guest-facing role with Majid Al Futtaim Properties in Dubai, United Arab Emirates, focused on delivering personalized services to VIP lounge members and visitors. The position manages the guest journey from membership enrollment and pre-arrival arrangements through lounge services, reservations, personal shopping, local recommendations, and other concierge requirements. The role requires at least four years of progressive hospitality experience, preferably within front desk or concierge operations, together with the discretion and service awareness required to understand individual member preferences and deliver a highly personalized lounge and mall experience.

Job Details Country: United Arab Emirates City: Dubai Industry: Real Estate Function: Guest Services-Concierge Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full-time

VIP Concierge Responsibilities

• Manage membership enrollment, welcome new and returning members, introduce lounge facilities and services, and assist with individual concierge requirements.
• Support guests throughout their lounge visits while providing accurate information about the mall, its services, and the surrounding local area.
• Maintain a peaceful, service-focused lounge environment by coordinating food and beverage service, housekeeping activities, ambience, and other services provided within the lounge.
• Arrange or confirm reservations for dining, wellbeing, entertainment, transportation, rentals, airport and hotel check-ins, shopping, and other requested activities.
• Conduct pre-arrival calls with members and make preliminary arrangements for their upcoming lounge and mall visits.
• Personalize each member 's experience by understanding individual profiles and preferences while maintaining full confidentiality and protecting member information.
• Stay informed about the UAE events calendar, current activities, VIP access opportunities, and relevant contacts.
• Coordinate in-lounge service bookings, including venue preparation and payment management.
• Provide personal shopping assistance by advising VIP guests on relevant trends, new merchandise, and preferred stores.
• Shop on behalf of guests when this service is requested.
• Build effective B2B relationships with in-lounge service providers and tenants and respond promptly to requests received through these partners.
• Manage lounge-related campaigns in accordance with the applicable campaign management SOP.

Guest Experience

The VIP Concierge serves as a central point of contact for members requiring assistance before and during their visits. This involves combining detailed knowledge of the mall and its services with individual member preferences to coordinate dining, shopping, transportation, entertainment, wellbeing, and other concierge arrangements. Discretion is particularly important because the position involves maintaining member profiles and preferences. Guest information must be handled with appropriate confidentiality while still enabling a personalized level of service.

Qualifications and Experience

• Bachelor 's degree in Hospitality, Tourism, or an equivalent qualification.
• Minimum 4 years of progressive experience in the hospitality field.
• Front desk and-or concierge experience is preferred.
• Experience supporting personalized guest requirements within a hospitality or concierge environment.
• Ability to coordinate reservations, bookings, guest arrangements, and lounge services.
• Strong awareness of service quality when interacting with VIP members and external service providers.
• Ability to maintain confidentiality when handling member information and preferences.

What We Offer

Majid Al Futtaim describes a friendly working environment with more than 50,000 diverse and talented colleagues guided by its Leadership Model. The organization highlights its mission of creating memorable experiences and its more than 27 years of development as a regional market leader.

About the Company

Majid Al Futtaim is a regional business group operating across multiple sectors. This position sits within Majid Al Futtaim Properties Asset Management and focuses on VIP concierge and personalized guest services within its UAE operations.