VIP Lounge Concierge - Luxury Guest Services and Mall Experience - Dubai UAE

Majid Al Futtaim; Dubai; On-site; AED 100,440 - 156,240; Full time

Job summary

Majid Al Futtaim is seeking a VIP Lounge Concierge in Dubai to deliver exceptional concierge services within a high-end mall. The role focuses on managing VIP experiences and lounge operations in alignment with luxury hospitality standards.

The ideal candidate has 4+ years in hospitality, strong communication skills, and a Bachelor's degree in a related field. Join us for a chance to work with high-profile guests and enjoy career growth in a premium service environment.

Qualifications

• Minimum 4 years of experience in hospitality, preferably in front desk or concierge roles.
• Strong understanding of luxury service standards and VIP guest handling.
• Excellent communication and interpersonal skills.
• Ability to deliver personalized and detail-oriented guest experiences.

Responsibilities

• Manage VIP membership enrollment, welcome guests, and introduce lounge facilities and services.
• Deliver personalized concierge services including dining reservations and transport arrangements.
• Provide detailed information about mall services, retail outlets, and local attractions.
• Maintain a premium lounge environment including service coordination, cleanliness, and ambience standards.
• Conduct pre-arrival planning and coordinate personalized experiences based on guest preferences.

Skills

High-end customer service and concierge expertise

Strong organizational and multitasking abilities

Knowledge of luxury retail, dining, and lifestyle services

Relationship management and networking skills

Problem-solving and guest satisfaction focus

Education

Bachelor's degree in Hospitality, Tourism, or a related field

Job description

VIP Lounge Concierge - Luxury Guest Services and Mall Experience – Dubai UAE

Position Overview: VIP Lounge Concierge jobs in Dubai UAE hospitality and luxury retail sector offer a premium opportunity for experienced guest service professionals to deliver personalized concierge services within high-end mall environments. This role focuses on providing exceptional VIP guest experiences, managing lounge operations, and ensuring seamless service delivery aligned with luxury hospitality standards.

Job Details: Country: UAE | City: Dubai | Industry: Hospitality | Function: Customer Service | Salary: 9000-14000 | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Key Responsibilities

• Manage VIP membership enrollment, welcome guests, and introduce lounge facilities and services
• Deliver personalized concierge services including dining reservations, transport arrangements, entertainment bookings, and lifestyle services
• Provide detailed information about mall services, retail outlets, and local attractions
• Maintain a premium lounge environment including service coordination, cleanliness, and ambience standards
• Conduct pre-arrival planning and coordinate personalized experiences based on guest preferences
• Handle lounge service bookings, venue setup, and payment coordination
• Assist VIP guests with personal shopping, style advice, and product recommendations
• Build strong relationships with tenants, service providers, and partners to ensure smooth service delivery
• Manage lounge-related campaigns and engagement initiatives in line with company standards
• Maintain confidentiality and accurate records of VIP guest profiles and preferences

Ideal Profile

• Bachelor's degree in Hospitality, Tourism, or a related field
• Minimum 4 years of experience in hospitality, preferably in front desk or concierge roles
• Strong understanding of luxury service standards and VIP guest handling
• Excellent communication and interpersonal skills
• Ability to deliver personalized and detail-oriented guest experiences

Skills Set

• High-end customer service and concierge expertise
• Strong organizational and multitasking abilities
• Knowledge of luxury retail, dining, and lifestyle services
• Relationship management and networking skills
• Problem-solving and guest satisfaction focus

Why Join Us

• Work in a premium VIP service environment in Dubai UAE luxury retail sector
• Opportunity to interact with high-profile guests and deliver elite experiences
• Career growth within a leading lifestyle and hospitality organization
• Collaborative and service-driven workplace culture
• Exposure to high-end retail and lifestyle service standards