Product Genius | Performance Plus Motors

United Al Saqer Group; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Performance Plus Motors in Abu Dhabi and Dubai is seeking a Product Genius to act as a brand ambassador, delivering in-depth product knowledge, demonstrations, and guidance to customers. This role emphasizes educating guests on vehicle features, technologies, and benefits to create an exceptional showroom experience.

You'll generate excitement, understand customer needs, and recommend suitable options. Test drives are part of the process to bring the driving experience to life, with a focus on

Qualifications

• Bachelor's degree in business, marketing, or automotive technology.
• 4-6 years of experience in automotive, retail, or customer-facing roles.
• Experience using OEM systems and CRM platforms such as Key loop/Autoline.

Responsibilities

• Demonstrate product knowledge and provide expert demonstrations.
• Enhance customer experience and engagement.
• Support sales and collaborate with teams.
• Train colleagues and share knowledge.
• Provide reporting and feedback to improve processes.
• Manage OEM systems and CRM (Key loop/Autoline).

Skills

Product knowledge

Communication skills

Customer service

IT skills

Arabic language

Education

Bachelor's degree in Business/Marketing/Automotive Technology

Tools

Key loop/Autoline CRM

Job description

Performance Plus Motors

Performance Plus Motors is a subsidiary of Abu Dhabi Motors, established in 2021 to drive innovation in the UAE's mobility sector. We specialize in new passenger vehicle trading, motorcycles, electric bicycles, and Trike scooters, alongside full-service maintenance and repair solutions. With a focus on sustainability and cutting-edge technology, we proudly represent Zero Motorcycles, VOYAH, AITO - leading brands in the electric mobility space. We are committed to delivering personalized service, quality vehicles, and smart transportation solutions across the region.

The Product Genius acts as a brand ambassador and customer experience specialist, responsible for providing in-depth product knowledge, demonstrations, and guidance to customers. Unlike sales-focused roles, this position emphasizes educating customers on vehicle features, technologies, and benefits to ensure an exceptional showroom experience and increased customer satisfaction.

This is not a sales role. The great thing about being a Product Genius is that you get to share your passion for our products without the pressure of trying to sell them. Your responsibility is to generate excitement, to make our customers feel special, and to inspire them with your knowledge. Test drive is part of the process that helps you bring the driving experience to life for our customers. Because it's not just about the car's performance or features. It's about understanding the customer's needs, and providing them with the most suitable option.

Your profile

• Excellent IT skills, including Microsoft Office and technicalcapability
• UAE Driving license holder for a minimum of 1 year
• Previous customer service experience within the automotive industry
• Have excellent communication and interpersonal skills with an ability to communicate to guests in non-technical terms, whilst in a professional and welcoming manner
• Excellent knowledge on technologies and the newest advances in technologies
• Have excellent administration skills, and the ability to be organized and able to prioritize multiple tasks and deadlines
• Passion for the product and ability to deliver an outstanding guest experience
• Enthusiastic, friendly, confident and helpful, Willing to work hard and learn on the job
• Must be a native Arabic speaker

Key Responsibilities

• Product Expertise & Demonstrations
• Customer Experience & Engagement
• Sales Support & Collaboration
• Training & Knowledge Sharing
• Reporting & Feedback
• OEM Systems & CRM Management (Key loop/Autoline)

Qualifications & Certification & Experience (Mandatory & Preferred)

• Bachelor's degree in business, Marketing, or Automotive Technology (preferred).
• Minimum 4-6 years of experience in automotive, retail, or customer-facing roles.
• Experience in using OEM systems and CRM platforms such as Key loop/Autoline for recording
• customer interactions, managing leads, and tracking sales activities is preferred.

Technical Skills

• Product Knowledge & Demonstration
• Customer Experience Management
• Automotive Technology Familiarity
• Presentation & Communication Skills
• Market & Competitor Awareness
• Proficiency in Key loop/Autoline and OEM systems for lead and activity tracking.

Behavioral Skills & Competencies:

• Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.
• Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.
• Agility and Adaptability - Manages change smoothly and supports others during transitions.
• Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.
• Result Orientation - Sets clear goals and works proactively to achieve high performance.

Location: Abu Dhabi and Dubai