Executive Lounge Waiter: Elite Guest Service & Upsell

Kempinski Hotels SA; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Kempinski Hotels SA is seeking an Executive Lounge Waiter/Waitress in Dubai to deliver courteous, professional beverage and dining service in the Executive Lounge. You will engage with guests, upsell offerings, and ensure a spotless, welcoming environment in line with Kempinski standards.

Reporting to the Executive Lounge Supervisor, you will maintain impeccable appearance, adhere to safety policies, and contribute to guest satisfaction and sales performance in a luxury hotel setting.

Qualifications

• Proven hospitality/service experience preferred.
• Knowledge of food & beverage items and upselling techniques.
• Adherence to HACCP and hotel safety policies.
• Excellent etiquette and professional appearance.

Responsibilities

• Serve food and beverages in the Executive Lounge with courteous and professional service.
• Assist guests and handle inquiries to enhance guest satisfaction.
• Upsell available products and offer alternatives to guests.
• Maintain cleanliness and organization of the lounge and service areas.
• Operate the POS system efficiently according to training.
• Follow hotel policies, safety procedures and dress code at all times.

Skills

Customer service

Upselling

Tools

POS system

Job description

Kempinski Hotels SA is seeking an Executive Lounge Waiter/Waitress in Dubai to deliver courteous, professional beverage and dining service in the Executive Lounge. You will engage with guests, upsell offerings, and ensure a spotless, welcoming environment in line with Kempinski standards.

Reporting to the Executive Lounge Supervisor, you will maintain impeccable appearance, adhere to safety policies, and contribute to guest satisfaction and sales performance in a luxury hotel setting.