UK Renewable Energy Customer Care Specialist (Dubai)

TXM Solutions; Dubai; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Visa / work permit

Medical insurance

Dubai labour law benefits

Job summary

TXM Solutions in Dubai seeks an experienced Customer Service Representative to support UK customers from the Dubai office. You will manage inbound enquiries, provide clear and accurate assistance, and coordinate with multiple internal teams to resolve requests with professionalism and urgency.

Ideal candidates have 3+ years in customer service, excellent English, and strong communication skills. You will handle records in CRM and ensure customer satisfaction while working on-site six days a week.

Qualifications

• Minimum 3+ years of customer service or support experience.
• Experience handling UK customer enquiries by telephone is an advantage.
• Excellent spoken and written English with professional etiquette.
• Strong customer-service orientation with empathy and composure.
• Good judgment, problem-solving ability and attention to detail.
• Familiarity with CRM or ticketing systems and standard office tools.

Responsibilities

• Handle inbound customer calls and enquiries promptly and professionally.
• Identify needs and provide clear, accurate information.
• Resolve routine enquiries at first contact where possible and escalate complex matters.
• Coordinate with sales, operations, installation, and technical teams.
• Maintain accurate records of interactions and follow-ups in CRM.
• Take ownership of cases and keep customers informed until resolution.
• Manage difficult conversations while protecting the relationship and reputation.
• Meet standards for responsiveness, attendance and customer satisfaction.

Skills

Customer service

English proficiency

Communication

Problem solving

Teamwork

CRM software

Tools

CRM software

Ticketing systems

Office applications

Job description

TXM Solutions in Dubai seeks an experienced Customer Service Representative to support UK customers from the Dubai office. You will manage inbound enquiries, provide clear and accurate assistance, and coordinate with multiple internal teams to resolve requests with professionalism and urgency.

Ideal candidates have 3+ years in customer service, excellent English, and strong communication skills. You will handle records in CRM and ensure customer satisfaction while working on-site six days a week.