Customer Service Representative

TXM Solutions; Dubai; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Visa / work permit

Medical insurance

Dubai labour law benefits

Job summary

TXM Solutions in Dubai seeks an experienced Customer Service Representative to support UK customers from the Dubai office. You will manage inbound enquiries, provide clear and accurate assistance, and coordinate with multiple internal teams to resolve requests with professionalism and urgency.

Ideal candidates have 3+ years in customer service, excellent English, and strong communication skills. You will handle records in CRM and ensure customer satisfaction while working on-site six days a week.

Qualifications

• Minimum 3+ years of customer service or support experience.
• Experience handling UK customer enquiries by telephone is an advantage.
• Excellent spoken and written English with professional etiquette.
• Strong customer-service orientation with empathy and composure.
• Good judgment, problem-solving ability and attention to detail.
• Familiarity with CRM or ticketing systems and standard office tools.

Responsibilities

• Handle inbound customer calls and enquiries promptly and professionally.
• Identify needs and provide clear, accurate information.
• Resolve routine enquiries at first contact where possible and escalate complex matters.
• Coordinate with sales, operations, installation, and technical teams.
• Maintain accurate records of interactions and follow-ups in CRM.
• Take ownership of cases and keep customers informed until resolution.
• Manage difficult conversations while protecting the relationship and reputation.
• Meet standards for responsiveness, attendance and customer satisfaction.

Skills

Customer service

English proficiency

Communication

Problem solving

Teamwork

CRM software

Tools

CRM software

Ticketing systems

Office applications

Job description

CUSTOMER SERVICE REPRESENTATIVE

About the Company

Our client is an established UK renewable-energy business serving residential and commercial customers with solar, battery-storage and energy-management solutions. The organisation is recognised for its customer-focused approach, technical capability and commitment to dependable support throughout the customer journey. The Dubai-based team operates within an engaged, performance-driven UK management environment, where responsiveness, ownership and professional communication are essential.

Role Summary

We are seeking an experienced, energetic and customer-focused Customer Service Representative to support UK customers from the company’s Dubai office. The successful candidate will manage inbound enquiries, provide clear and accurate assistance, coordinate with relevant departments and ensure each interaction is handled with professionalism, urgency and care. This is a hands-on role suited to an active individual who takes ownership, communicates confidently and performs well in a fast-paced service environment.

Key Responsibilities

• Handle inbound customer calls and enquiries promptly, professionally and in line with agreed service standards.
• Listen carefully, identify the customer’s needs and provide clear, accurate and helpful information.
• Resolve routine enquiries at first contact wherever possible and elevate complex or technical matters appropriately.
• Coordinate with sales, operations, installation, technical support and other internal teams to progress customer requests.
• Maintain complete and accurate records of customer interactions, actions, commitments and follow-ups in the relevant systems.
• Take ownership of open cases, monitor progress and keep customers informed until an appropriate resolutionis achieved.
• Manage difficult or sensitive conversations calmly while protecting the customer relationship and company reputation.
• Meet expected standards for responsiveness, quality, attendance and customer satisfaction.
• Follow company procedures, data-protection requirements and all applicable customer-service policies.

Required Experience and Qualifications

• Minimum 3+ years of relevant customer service, contact centre or customer-support experience.
• Demonstrated experience handling customer enquiries by telephone; experience supporting UK customers is
• an advantage.
• Excellent spoken and written English, with clear pronunciation, professional telephone etiquette and strong
• interpersonal skills.
• Strong customer-service orientation, with the ability to show empathy, remain composed and build customer
• confidence.
• Good judgement, problem-solving ability and attention to detail.
• Comfortable using CRM or ticketing systems, email, standard office applications and call-handling tools.
• Reliable, organised and able to manage multiple priorities with limited supervision.

Candidate Profile

• Active, alert and willing to take initiative rather than wait for direction.
• Accountable and dependable, with a strong sense of ownership from first contact through resolution.
• Adaptable to a direct, structured and performance-focused UK management style.
• Team-oriented, respectful and receptive to coaching and feedback.
• Able and willing to work on-site six days per week during the stated shift.

Employment Package

A competitive salary will be offered based on experience and overall suitability. The package includes company sponsored employment visa/work permit, medical insurance and other benefits in accordance with UAE labour law