UAE Last Mile Operations Lead — Fast, Safe Delivery

Q Express Documents Transport LLC - Dubai South Branch - L14; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Amazon Ultra Fast Grocery (UFG) is seeking an experienced Operations Lead to manage UAE last mile operations, drive DSP performance, and maintain safety and service standards.

You will supervise dispatch, partner with DSPs, implement training plans, and perform 4M/5S audits while solving problems under pressure. The role requires strong Excel/analytical skills and knowledge of Lean/Six Sigma in a fast-changing environment.

Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Proficiency in Microsoft Excel or equivalent spreadsheet tools.
• Knowledge of Lean, Kaizen, Six Sigma concepts.
• Self-motivated with the ability to motivate associates/team members.
• Strong execution skills and action-oriented mindset.
• Ability to work under pressure and in ambiguous situations.
• Good people management and problem solving skills.
• Knowledge of SQL would be advantageous.

Responsibilities

• Managing, on a daily basis, end to end last mile operations for a combination of small sites, supervising last mile dispatch operations.
• Meeting customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners. Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Skills

Analytical skills

Attention to detail

Effective communication

Self-motivated

People management

Problem solving

Work under pressure

SQL knowledge

Execution skills

Tools

Microsoft Excel

Job description

Amazon Ultra Fast Grocery (UFG) is seeking an experienced Operations Lead to manage UAE last mile operations, drive DSP performance, and maintain safety and service standards.

You will supervise dispatch, partner with DSPs, implement training plans, and perform 4M/5S audits while solving problems under pressure. The role requires strong Excel/analytical skills and knowledge of Lean/Six Sigma in a fast-changing environment.