UAE Account Manager

ICD Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Paid leave

Overtime paid

Commission on deals won

Annual bonus

Employee of the Month

Salary advances

Job summary

ICD Group in Dubai is seeking an experienced B2B technology sales professional to build and grow a portfolio of UAE-based enterprise customers for server, storage and networking parts. You will own the full sales cycle from prospecting to quotation and order fulfilment, collaborating with presales, logistics and ERPNext users.

This role requires a proven network of IT buyers, strong communication, and the ability to travel within the UAE.

Qualifications

• 3+ years in B2B technology sales or account management with UAE customers.
• Good understanding of server, storage and networking parts in enterprise environments.
• Established network of IT buyers, system integrators or resellers in the UAE.

Responsibilities

• Build and manage a portfolio of UAE business customers for enterprise server, storage and networking parts.
• Win new accounts among enterprises, government bodies, system integrators and resellers in the UAE.
• Record every request accurately in ERPNext and coordinate with presales and the quote desk to send clear quotations.
• Follow quotations and orders through to delivery, collaborating with logistics for shipping and customs into the UAE.
• Introduce TPM, professional services and ITAD services when needed.
• Collaborate with the Dubai branch team on availability, delivery and customer visits across all seven emirates.
• Report on pipeline, market activity and customer feedback to UAE and Northern Gulf Country Manager.

Skills

B2B tech sales

UAE account management

CRM/ERP systems

ERPNext familiarity

Networking hardware

Client relations

Education

Bachelor's degree in business or engineering

Tools

ERPNext

Job description

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

Why this role matters

The UAE is a regional hub for enterprise IT and home to ICD's Dubai branch. This role builds and looks after ICD's business customers in the UAE for enterprise data centre parts and is their day-to‑day contact.

What you will do

• Build and manage a portfolio of business customers in the UAE for enterprise server, storage and networking parts and complete systems.
• Win new accounts among enterprises, government bodies, system integrators and resellers in the UAE.
• Record every request accurately in ERPNext and work with presales and the quote desk to send clear, correct quotations.
• Follow each quotation through to a decision and each order through to delivery, working with logistics on shipping and customs into the UAE.
• Introduce third‑party maintenance (TPM), professional services and EKODAQ IT asset disposition and data sanitisation where customers need them.
• Work closely with the Dubai branch team on availability, delivery and customer visits across all seven emirates.
• Report on pipeline, market activity and customer feedback to the UAE and Northern Gulf Country Manager.

What you bring

• 3+ years in B2B technology sales or account management with customers in the UAE.
• Good understanding of server, storage and networking parts and how enterprises maintain them.
• Established network of IT buyers, system integrators or resellers in the UAE.
• Strong follow‑up, organisation and communication skills.
• Ability to work independently and coordinate with colleagues in other countries.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

Nice to have

• Experience at an IT distributor, reseller or system integrator.
• Knowledge of import, customs and delivery practices for IT equipment in the UAE.
• Experience with third‑party maintenance or IT asset disposition services.
• Bachelor's degree in business, engineering or a related field.

Languages

English required; Arabic is an advantage.

Travel

Around 30% local travel within the UAE.

What we offer

Paid leave

Leave types: annual, casual, emergency, Hajj, Iddah, maternity, paternity, sick, study.

Paid overtime

Overtime hours are paid in your salary.

Commission on the deals you win.

Bonus

A bonus for strong results.

Employee of the Month

A monthly prize for the top performer.

Salary advances

An advance on your salary when you need it.

Opens new business with IT departments, system integrators, managed service providers and resellers.

Owns and grows ICD's key business accounts, guiding each customer from request to quotation and order.

Looks after business customers from first request to quotation and order for Dell, HPE, Lenovo and Cisco parts.

Manages the MediaRange product line at ICD: range, part data and customer demand.

• ICD never asks candidates for a fee. Official emails come only from @icd3s.com, @icloudist.com.

Equal opportunity

ICD is an equal opportunity employer. We hire on skills and experience, with no discrimination on religion, gender, age, disability, origin or marital status.

ICD never charges candidates any fee, at any step.