Travel Sales & Customer Care Specialist

ROYAL ORBIT TRAVEL AND TOURISM LLC; Dubai; Presencial; AED 45.000 - 78.000; Jornada completa

Descripción de la vacante

ROYAL ORBIT TRAVEL AND TOURISM LLC in Dubai is seeking a customer service associate to handle inquiries via calls, emails and messages. You will assist with bookings, vouchers and tickets, coordinating with Reservations, Accounts, Sales and Operations teams to ensure smooth travel experiences for clients.

The role requires excellent communication, a professional demeanor, and strong follow-up and problem-solving skills. Urgent walk-in hires are welcome; females preferred.

Formación

• Excellent communication and customer-service skills.
• Experience in customer service or travel & tourism preferred.
• Professional and polite manner with customers.
• Strong follow-up, coordination, and problem-solving skills.
• Good knowledge of email, WhatsApp, and basic computer applications.
• Ability to handle multiple customer requests efficiently.
• Strong attention to detail and documentation.
• Positive attitude, teamwork, and willingness to learn.
• Urgent hiring walk in; females preferred.

Responsabilidades

• Handle customer inquiries through calls, emails and messages.
• Assist with bookings, vouchers, tickets and travel-related requests.
• Coordinate with Reservation, Accounts, Sales and Operations teams.
• Follow up on pending customer requests and provide timely updates.
• Handle customer complaints professionally.

Conocimientos

Customer service

Communication skills

Coordination

Problem-solving

Email & WhatsApp

Documentation

Teamwork

Multitasking

Descripción del empleo

ROYAL ORBIT TRAVEL AND TOURISM LLC in Dubai is seeking a customer service associate to handle inquiries via calls, emails and messages. You will assist with bookings, vouchers and tickets, coordinating with Reservations, Accounts, Sales and Operations teams to ensure smooth travel experiences for clients.

The role requires excellent communication, a professional demeanor, and strong follow-up and problem-solving skills. Urgent walk-in hires are welcome; females preferred.