Junior Customer Support

Caliberly; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Training and development

Supportive working environment

Job summary

Caliberly is seeking a proactive Junior Customer Support Executive to assist travelers with inquiries, bookings, and service requests across multiple channels. You will coordinate with internal teams to ensure accurate information, timely responses, and smooth travel arrangements.

This role emphasizes excellent communication, attention to detail, and a customer-first attitude within the vibrant travel and tourism industry in Dubai, UAE.

Qualifications

• Bachelor's Degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field preferred.
• 1–2 years of experience in customer service, travel, tourism, hospitality, or a similar role.
• Fresh graduates with strong communication skills and genuine interest in travel may be considered.
• UAE experience in a customer-facing role is an advantage.
• Familiarity with travel booking systems, CRM platforms, or reservation software is preferred.
• Good working knowledge of Microsoft Office and basic computer applications.

Responsibilities

• Respond promptly to customer inquiries through phone, email, WhatsApp, and other communication channels.
• Assist customers with travel packages, tours, reservations, bookings, and general service-related queries.
• Provide accurate information regarding itineraries, schedules, availability, pricing, and booking procedures.
• Understand customer requirements and recommend suitable travel options.
• Handle customer requests professionally and ensure timely resolution.

Skills

Customer service

Communication skills

Travel knowledge

Booking coordination

Support channels

Complaint handling

CRM usage

Microsoft Office

Attention to detail

Multitasking

Time management

Follow-up skills

Teamwork

Education

Bachelor's Degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field

Tools

CRM platforms

Booking/reservation systems

Reservation software

Job description

Job Title – Junior Customer Support (Travel & Tourism)
Location: Dubai, UAE

About the Role

We are seeking a friendly, customer-focused, and proactive Junior Customer Support Executive to assist customers with travel-related inquiries, bookings, reservations, and service requests. The role will involve handling customer communication across phone, email, WhatsApp, and other support channels while ensuring a smooth and positive customer experience.

The ideal candidate should have excellent communication skills, a customer-first attitude, good attention to detail, and an interest in the travel and tourism industry.

Customer Support

• Respond promptly to customer inquiries through phone, email, WhatsApp, and other communication channels.
• Assist customers with travel packages, tours, reservations, bookings, and general service-related queries.
• Provide accurate information regarding itineraries, schedules, availability, pricing, and booking procedures.
• Understand customer requirements and recommend suitable travel options.
• Handle customer requests professionally and ensure timely resolution.

Booking & Reservation Support

• Assist customers with booking confirmations, amendments, cancellations, and rescheduling.
• Coordinate with internal teams and service providers to confirm reservations.
• Maintain accurate records of customer bookings and requests.
• Follow up on pending confirmations, payments, documents, and customer requirements.
• Ensure customers receive accurate booking details and relevant travel information.

Customer Communication

• Maintain professional and courteous communication with customers at all times.
• Follow up with customers regarding inquiries, quotations, bookings, and service requests.
• Handle basic complaints and elevate complex issues to senior team members.
• Keep customers updated about booking changes, delays, cancellations, or other relevant developments.
• Build positive relationships with customers through responsive and personalized service.

Travel Documentation

• Assist customers with required travel-related documentation and information.
• Verify customer details and booking information for accuracy.
• Maintain organized records of customer communications and transactions.
• Coordinate with relevant teams regarding visas, transfers, hotel bookings, tours, and other travel services where applicable.

Coordination & Operations

• Coordinate with sales, reservations, operations, tour coordinators, hotels, transport providers, and other service partners.
• Ensure customer requests are communicated accurately to the relevant teams.
• Follow up on service delivery and address issues promptly.
• Assist the operations team in ensuring smooth execution of confirmed travel arrangements.

Customer Experience

• Maintain high standards of customer service throughout the customer journey.
• Collect and record customer feedback.Identify recurring customer issues and communicate them to supervisors.
• Assist in improving customer-support processes and response times.
• Maintain a professional and positive approach even when handling difficult customer situations.

Administrative Support

• Maintain customer databases, booking records, and support logs.
• Update CRM or booking systems with accurate customer information.
• Prepare basic reports related to inquiries, bookings, complaints, and customer requests.
• Ensure all customer-related documentation is properly maintained.
• Support the team with general administrative and coordination activities when required.

Qualifications & Experience

• Bachelor's Degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field is preferred.
• 1–2 years of experience in customer service, travel, tourism, hospitality, or a similar role.
• Fresh graduates with strong communication skills and a genuine interest in travel may also be considered.
• UAE experience in a customer-facing role is an advantage.
• Familiarity with travel booking systems, CRM platforms, or reservation software is preferred.
• Good working knowledge of Microsoft Office and basic computer applications.

Key Skills & Competencies

• Customer service and relationship management
• Excellent verbal and written communication
• Travel and tourism knowledge
• Booking and reservation coordination
• Email, phone, and WhatsApp support
• Complaint handling and problem resolution
• CRM and booking systems
• Microsoft Office
• Strong follow-up skills
• Attention to detail
• Multitasking and time management
• Positive and customer-focused attitude
• Ability to work under pressure
• Strong teamwork and coordination skills

What We Offer

• Competitive salary and benefits package
• Opportunity to build a career within the travel and tourism industry
• Exposure to travel bookings, tours, reservations, and customer operations
• Professional and supportive working environment
• Training and learning opportunities
• Career growth and development opportunities