Customer Support Agent – Travel and Tourism

RTC-1 Employment Services; Dubai; On-site; AED 40,000 - 67,000; Full time

Job summary

RTC-1 Employment Services seeks a Customer Support Agent for travel and tourism in Dubai. You will handle end-to-end support for holiday packages, flight and hotel bookings, tours, transfers, itineraries, and visa-related services.

You will communicate in Arabic and English across multiple channels, manage bookings in CRM, and coordinate with partners to ensure a smooth customer journey from inquiry to travel completion. UAE experience preferred; full-time role in Dubai.

Qualifications

• Open to Arabic nationalities preferably aged 23-33 years old.
• Minimum 3–4 years of UAE experience in Travel & Tourism, specifically in customer support/customer service.
• Hands-on experience with holiday packages, flight/hotel bookings, tours, transfers, itineraries, amendments, cancellations, complaints, and customer follow-up; excellent Arabic and English communication skills.
• Proficient in MS Office, CRM/customer service platforms, and travel/reservation systems.

Responsibilities

• Manage end-to-end customer support for travel requirements across packages, bookings, itineraries, and visa-related services.
• Handle inquiries and bookings across phone, WhatsApp, email, CRM, and walk-ins; guide customers from inquiry to travel completion.
• Own and resolve issues, amendments, cancellations, and complaints with partners to ensure quick, professional resolutions.
• Maintain CRM records and follow up on inquiries, supporting repeat business through organized, service-focused care.

Skills

Arabic language

English language

Customer service

Multichannel support

Tools

MS Office

CRM platforms

Travel reservation systems

Job description

Position Title: Customer Support Agent – Travel and Tourism (4 vacancies)

Employment Type: Full Time

Salary: up to 6K AED inclusive depending on experience and qualifications

Job Location: Dubai, UAE

About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide

Responsibilities

• - Manage end-to-end customer support for travel and holiday requirements, assisting clients with holiday packages, flight and hotel bookings, tours, transfers, travel itineraries, visa-related service coordination, and other travel arrangements while providing accurate information on availability, pricing, inclusions, policies, and booking conditions.
• - Handle customer inquiries and booking requests across multiple channels including phone, WhatsApp, email, CRM, and walk-in interactions; understand customer travel preferences, recommend suitable packages or alternatives, process booking requirements accurately, and ensure a smooth customer journey from initial inquiry through confirmation and travel completion.
• - Take ownership of customer issues, amendments, cancellations, and complaints, coordinating closely with reservations, operations, airlines, hotels, tour operators, and other travel partners to resolve concerns quickly and professionally, particularly for urgent travel changes and difficult customer situations.
• - Maintain strong customer follow-up and booking administration, including updating CRM/customer records, tracking pending inquiries and confirmations, communicating payment or documentation requirements, following up on unresolved cases, and supporting repeat business through responsive, organized, and service-focused customer car

Qualifications

• - Open to Arabic nationalities preferably aged 23-33 years old
• - Minimum 3–4 years of UAE experience in Travel & Tourism, specifically in customer support/customer service
• - Hands-on experience with holiday packages, flight/hotel bookings, tours, transfers, itineraries, amendments, cancellations, complaints, and customer follow-up; excellent Arabic and English communication skills.
• - Proficient in MS Office, CRM/customer service platforms, and travel/reservation systems