Luxury Reservations & Guest Services Specialist

Sunset Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

FLY WINGS TOURISM AND TRAVEL LLC in Dubai seeks a dedicated Travel Consultant to assist clients with travel options, bookings, and itineraries. You will manage inquiries, promote enhancements, and ensure a seamless experience across channels in a fast-paced environment.

The ideal candidate has strong communication skills, experience with reservation tools, and a background in Hospitality or Tourism. Fluency in Arabic and English is required to excel in this role.

Qualifications

• Clear communication with clients in travel bookings.
• Experience using reservation software or PMS platforms.
• Ability to upsell services while maintaining guest satisfaction.

Responsibilities

• Advise clients on travel options and book services.
• Create detailed itineraries and manage inquiries.
• Handle bookings and inquiries for activities and accommodations; promote upgrades.

Skills

Strong communication

Customer service

Reservation software

Upselling

Arabic language

English language

Education

Bachelor's in Hospitality or Tourism

Tools

Reservation systems

CRM software

PMS

Job description

FLY WINGS TOURISM AND TRAVEL LLC in Dubai seeks a dedicated Travel Consultant to assist clients with travel options, bookings, and itineraries. You will manage inquiries, promote enhancements, and ensure a seamless experience across channels in a fast-paced environment.

The ideal candidate has strong communication skills, experience with reservation tools, and a background in Hospitality or Tourism. Fluency in Arabic and English is required to excel in this role.