Travel Advisor — Expert Ticketing & Customer Journeys

Al Tayer Travel; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Tayer Travel is seeking a customer-focused travel consultant in Dubai to help clients choose the best routes and airlines within their budgets and to process ticketing accurately. You will build lasting relationships by offering tailored options and value-added services, while ensuring smooth financial transactions.

Ideal candidates have 3-5 years in the travel sector, strong Amadeus GDS knowledge, and an IATA certification as a bonus.

Qualifications

• 3-5 years experience in the travel industry.
• Amadeus GDS knowledge is required.
• Additional qualifications in IATA certification would be an advantage.

Responsibilities

• Provide customers with information on travel options and assist in choosing suitable routes and airlines.
• Process tickets to enable timely decisions and purchases.
• Propose cost-saving options on add-ons like airport transfers and hotels.
• Maintain up-to-date customer databases with preferences and frequencies.
• Receive and process customer feedback to gauge service quality and identify improvements.
• Follow up with customers to collect payments and support accounts receivable objectives.
• Stay informed on travel industry rules and regulations to provide accurate guidance.

Skills

Customer service

Sales targets

Amadeus GDS

Education

IATA certification

Job description

Al Tayer Travel is seeking a customer-focused travel consultant in Dubai to help clients choose the best routes and airlines within their budgets and to process ticketing accurately. You will build lasting relationships by offering tailored options and value-added services, while ensuring smooth financial transactions.

Ideal candidates have 3-5 years in the travel sector, strong Amadeus GDS knowledge, and an IATA certification as a bonus.