Travel Planning & Booking Expert

Al Tayer Group; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Tayer Group is looking for an experienced travel consultant to assist customers with travel options, help them choose routes/airlines within budgets, and process tickets to drive customer satisfaction and sales targets.

You will maintain customer databases, upsell services, follow up on payments, and stay updated on industry rules and regulations to provide precise advice and a seamless booking experience.

Qualifications

• Intermediate / A' Levels required; IATA certification is a plus.
• 3-5 years experience in the travel industry.
• Strong customer service and sales orientation.

Responsibilities

• Provide customers with travel options and assist in choosing the best route/airline.
• Help customers stay within budget and process their tickets on time.
• Propose add-ons to reduce travel costs, such as airport transfers or hotels.
• Maintain an up-to-date customer database with preferences and frequent traveler numbers.
• Collect customer feedback after travel to improve service quality.
• Follow up with overdue payments to support cash flow.
• Keep product knowledge current with travel rules and industry updates.

Skills

Customer service

Communication

Sales targets

Education

Intermediate / A' Levels

IATA certification

Job description

Al Tayer Group is looking for an experienced travel consultant to assist customers with travel options, help them choose routes/airlines within budgets, and process tickets to drive customer satisfaction and sales targets.

You will maintain customer databases, upsell services, follow up on payments, and stay updated on industry rules and regulations to provide precise advice and a seamless booking experience.