Travel Consultant

Al Tayer Travel; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Tayer Travel is seeking a customer-focused travel consultant in Dubai to help clients choose the best routes and airlines within their budgets and to process ticketing accurately. You will build lasting relationships by offering tailored options and value-added services, while ensuring smooth financial transactions.

Ideal candidates have 3-5 years in the travel sector, strong Amadeus GDS knowledge, and an IATA certification as a bonus.

Qualifications

• 3-5 years experience in the travel industry.
• Amadeus GDS knowledge is required.
• Additional qualifications in IATA certification would be an advantage.

Responsibilities

• Provide customers with information on travel options and assist in choosing suitable routes and airlines.
• Process tickets to enable timely decisions and purchases.
• Propose cost-saving options on add-ons like airport transfers and hotels.
• Maintain up-to-date customer databases with preferences and frequencies.
• Receive and process customer feedback to gauge service quality and identify improvements.
• Follow up with customers to collect payments and support accounts receivable objectives.
• Stay informed on travel industry rules and regulations to provide accurate guidance.

Skills

Customer service

Sales targets

Amadeus GDS

Education

IATA certification

Job description

To provide customers with desired information on travel options, assist them in choosing the right route/ airline suiting their budgets and process their tickets in order to sustain continued customer patronage and reach sales targets.

Essential Roles and Responsibilities:

• Provide customers with desired information on various travel options available, assist them to choose the most suitable route/ airline according to their budget/ needs, and process their tickets in time to enable them to make well informed decisions on their travel & embark on the journey.
• Make proposals to clients to limit the cost of travel or offer services to reduce the add-on costs like airport pick-ups, hotel accommodation etc.
• Comply with all administrative policies and procedures relating to ticketing and collection of cash/ cheques from customers, in order to avoid discrepancies and disputes at a later date and to maintain transparency in all transactions dealing with money.
• Maintain an up-to-date database on all regular customers pertaining to their bookings, frequent traveler numbers, meal / seat preferences etc., to offer them personalized service and sustain their continued patronage.
• Receive and process customer feedback, after completion of travel, to gauge their views/ opinions on the level & quality of service offered by ATTA and scope for improvement, if any.
• Follow-up with defaulting customers to collect overdue payments to enable the company to settle its’ accounts and achieve its’ business objectives.
• Update ones’ product knowledge, general information on latest developments, rules/ regulations pertaining to travel industry to be enabled to offer the precise kind of advice that suits the customers’ needs and ensures their satisfaction.

Skills and Experience:

• 3-5 years experience in the travel industry
• Amadeus GDS knowledge is required
• Additional qualifications in IATA certification would be an advantage