Trade Finance App Support Lead — Dubai Ops

Persistent Systems

Fujairah

Hybrid

AED 180,000 - 320,000

Full time

8 hours ago

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Benefits offered by this job

Sponsorship available

Hybrid work model

Education sponsorship

Flexible work hours

Employee engagement events

Job summary

Persistent Systems is seeking a hands-on Application Support Specialist to provide L2/L3 production support for Fusion Trade Innovation in a banking environment. You will manage day-to-day operations, monitor performance, and ensure environment stability across DEV/UAT/PROD.

You will coordinate with infrastructure, database, and business teams, maintain SLAs, assist with deployments, patching, and runbooks, and thrive in a hybrid Dubai-based role with growth opportunities, on-call shifts, and

Qualifications

Bachelor’s degree in Computer Science, IT, or related discipline.
4+ years of application support experience in banking or financial services.
Experience supporting mission-critical enterprise applications.

Responsibilities

Provide L2/L3 production support for Fusion Trade Innovation.
Monitor system health, logs, batch jobs, and transaction processing.
Investigate and resolve incidents, defects, and user-reported issues.
Coordinate with infrastructure, database, and business teams for issue resolution.
Maintain SLAs and ensure system availability.
Support release deployments and rollback procedures.