Finastra Fusion Trade Innovation Application Support Specialist

Persistent Systems; Fujairah; Híbrido; AED 180 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sponsorship available

Hybrid work model

Education sponsorship

Flexible work hours

Employee engagement events

Resumo da oferta

Persistent Systems is seeking a hands-on Application Support Specialist to provide L2/L3 production support for Fusion Trade Innovation in a banking environment. You will manage day-to-day operations, monitor performance, and ensure environment stability across DEV/UAT/PROD.

You will coordinate with infrastructure, database, and business teams, maintain SLAs, assist with deployments, patching, and runbooks, and thrive in a hybrid Dubai-based role with growth opportunities, on-call shifts, and

Qualificações

• Bachelor’s degree in Computer Science, IT, or related discipline.
• 4+ years of application support experience in banking or financial services.
• Experience supporting mission-critical enterprise applications.

Responsabilidades

• Provide L2/L3 production support for Fusion Trade Innovation.
• Monitor system health, logs, batch jobs, and transaction processing.
• Investigate and resolve incidents, defects, and user-reported issues.
• Coordinate with infrastructure, database, and business teams for issue resolution.
• Maintain SLAs and ensure system availability.
• Support release deployments and rollback procedures.

Conhecimentos

L2/L3 production support

Performance monitoring

Incident coordination

Log analysis

Batch processing

ITIL processes

Communication

Formação académica

Bachelor’s degree in Computer Science/IT

Ferramentas

Monitoring tools

Batch scheduling tools

ITIL-based tooling

Descrição da oferta de emprego

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.

About Position:

We are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.

• Location: Dubai
• Experience: 5 + Years
• Job Type: Full Time Employment

What You'll Do:

Application Support & Operations

• Provide L2/L3 production support for Fusion Trade Innovation
• Monitor system health, logs, batch jobs, and transaction processing
• Investigate and resolve application incidents, defects, and user-reported issues
• Coordinate with infrastructure, database, and business teams for issue resolution
• Maintain SLAs and ensure system availability
• Performance Management
• Monitor application and server performance metrics
• Identify bottlenecks and implement optimization measures
• Support capacity planning and system tuning
• Analyze logs and performance reports for proactive issue prevention

Perform regular housekeeping activities including:

• Log maintenance and cleanup
• File system and storage monitoring
• Archiving and data maintenance
• Batch job monitoring and scheduling
• Ensure environment stability across DEV, UAT, and PROD
• Patch Management & Administration
• Plan, coordinate, and apply product patches and upgrades
• Perform pre- and post-deployment validation
• Manage application configuration, parameters, and environment settings
• Support release deployments and rollback procedures
• Maintain system documentation and operational runbooks

Preferred Experience

• Strong hands-on experience supporting Fusion Trade Innovation in production environments
• Experience in: Application administration and environment management
• Performance monitoring tools and log analysis
• Job scheduling and batch processing
• Understanding of deployment processes and patch management lifecycle
• Familiarity with system integration touchpoints and interfaces

Functional Knowledge

• Basic to intermediate understanding of Trade Finance operations
• Awareness of transaction lifecycle within trade processing systems
• Understanding of production support best practices in banking environments

Expertise You'll Bring:

• Bachelor’s degree in Computer Science, IT, or related discipline
• 4+ years of application support experience in banking or financial services
• Experience supporting mission-critical enterprise applications

Preferred Skills

• Experience in Trade Finance platforms or banking product support
• Exposure to monitoring tools (e.g., application performance monitoring solutions)
• Strong troubleshooting and root-cause analysis capability
• Experience working in ITIL-based support environments

Soft Skills

• Strong analytical and problem-solving ability
• Clear communication and incident coordination skills
• Ability to work in shifts / on-call support model
• Organized and process-driven approach to operations
• Competitive salary and benefits package
• Sponsorship available (immediate joiner preferrable)
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?