Patient Administrator - Emirati

Mediclinic International; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates, is seeking a patient administrator to improve the quality of patient care by efficiently handling appointment scheduling, registration, and related billing tasks. Ideal candidates have 2–3 years in customer service, experience in a healthcare environment, and knowledge of medical insurance processes, CRM, and hospital information systems.

This on-site role offers exposure to UAE healthcare operations and supports patient service

Qualifications

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting
• Essential: 2-3 Years’ experience in a customer services role, healthcare preferred

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

Customer service

Numerical literacy

MS Office

CRM software

Hospital information systems

Medical terminology

Education

Secondary education (Grade 12)

Diploma/Bachelor’s in medical science or finance

Tools

CRM software

Hospital information systems

Job description

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.