Title Patient Administrator - Emirati

Mediclinic Middle East; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Arabian Ranches in Dubai, United Arab Emirates is seeking a Patient Administrator to enhance patient care by efficiently handling appointments, registrations, insurance, and billing processes. You will contribute to timely, accurate patient service while adhering to hospital policies.

Ideal candidates have 2–3 years in customer services within healthcare, strong MS Office and CRM skills, and solid understanding of medical terminology and insurance procedures. Dubai location, UAE.

Qualifications

• Essential: 2–3 years’ experience in a customer services role (healthcare preferred).
• Desirable: Experience in a medical setting or contact centre.
• Familiarity with healthcare policies and patient billing processes.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Maintain high-quality patient service and customer satisfaction.

Skills

MS Office

CRM software

Hospital information systems

Policies & emergency codes

Medical insurance terminology

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma or Bachelor's in medical science/finance

Job description

Workplace Type

Mediclinic Arabian Ranches | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.