Title Patient Admin Coordinator

Mediclinic Middle East; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Mediclinic Al Sufouh in Dubai is seeking a capable supervisor to monitor and manage patient administration services, supervise a team of Patient Administrators, and support operational management across the clinic.

The role requires 2-3 years in supervisory customer service, preferably in healthcare, with strong MS Office, hospital information systems, and medical insurance knowledge. English is essential; Arabic is a plus.

Qualifications

• Bachelor’s Degree or Diploma in a related field from an accredited institution.
• 2-3 years’ experience in a supervisory customer service position, preferably in healthcare.
• Proficiency in MS Office applications.
• Knowledge of medical insurance terminologies and process.

Responsibilities

• Coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department or business unit manager with general operational management.
• Consistently meet customer service expectations by improving the quality of patient service.
• Support the development of a working environment and culture that promotes quality, health, and safety.

Skills

MS Office

Accounting basics

Hospital information systems

Medical insurance knowledge

Medical terminology

Patient administration systems

English communication

Education

Bachelor’s or Diploma in related field

Job description

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 73195

Workplace Type

Mediclinic Al Sufouh | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

• To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic
• Lead and manage a team of Patient Administrators
• To support the department or business unit manager with general operational management
• To consistently meet customer service expectations by improving the quality of patient service
• Support the development of a working environment and culture that actively promotes quality, health, and safety

Required Education

A relevant Bachelor’s Degree or Diploma in a related field from an accredited institution

Required Experience

At least 2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• UAE healthcare industry
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

If you wish to grow with us, become a part of the Mediclinic Middle East Family