Patient Services & Admin Coordinator

Mediclinic Middle East; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Arabian Ranches in Dubai, United Arab Emirates is seeking a Patient Administrator to enhance patient care by efficiently handling appointments, registrations, insurance, and billing processes. You will contribute to timely, accurate patient service while adhering to hospital policies.

Ideal candidates have 2–3 years in customer services within healthcare, strong MS Office and CRM skills, and solid understanding of medical terminology and insurance procedures. Dubai location, UAE.

Qualifications

• Essential: 2–3 years’ experience in a customer services role (healthcare preferred).
• Desirable: Experience in a medical setting or contact centre.
• Familiarity with healthcare policies and patient billing processes.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Maintain high-quality patient service and customer satisfaction.

Skills

MS Office

CRM software

Hospital information systems

Policies & emergency codes

Medical insurance terminology

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma or Bachelor's in medical science/finance

Job description

Mediclinic Arabian Ranches in Dubai, United Arab Emirates is seeking a Patient Administrator to enhance patient care by efficiently handling appointments, registrations, insurance, and billing processes. You will contribute to timely, accurate patient service while adhering to hospital policies.

Ideal candidates have 2–3 years in customer services within healthcare, strong MS Office and CRM skills, and solid understanding of medical terminology and insurance procedures. Dubai location, UAE.