Teller (UAEN only ) - Pipeline ( Abu Dhabi )

Emirates Islamic; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Emirates Islamic in Abu Dhabi invites applications for a Teller role to provide efficient, accurate customer service, and process cash and non-cash transactions in line with Shariah principles and regulatory requirements. The position emphasizes strong attention to detail, AML/KYC compliance, and opportunities to refer banking products while supporting branch operations.

It also requires good communication in Arabic and English and a customer-focused mindset to help meet service standards and

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, or related field.
• Strong customer service orientation and communication skills in English and Arabic.
• Basic understanding of banking operations and branch procedures.

Responsibilities

• Deliver exceptional customer service and maintain high service quality standards.
• Process cash deposits, withdrawals, transfers, and other teller transactions accurately.
• Verify customer identity and transaction documentation per bank policies.
• Balance cash drawer and reconcile transactions daily.
• Identify and escalate suspicious activities per AML/KYC and sanctions controls.
• Refer customers to banking products and services when appropriate.
• Support branch operations and help achieve service and business objectives.

Skills

Customer service

Communication (Arabic-English)

Cash handling

Attention to detail

Numerical skills

Microsoft Office

Education

Bachelor’s Diploma in Business, Finance, Banking

Tools

Microsoft Office

Job description

Job Purpose

To provide efficient, accurate, and high-quality teller services to customers while ensuring compliance with the Bank's policies, operational procedures, Shariah principles, and regulatory requirements. The role is responsible for processing cash and non-cash transactions, maintaining cash balancing standards, and delivering excellent customer service in line with Emirates Islamic service standards.

Job Description

Teller

Job Purpose

To provide efficient, accurate, and high-quality teller services to customers while ensuring compliance with the Bank's policies, operational procedures, Shariah principles, and regulatory requirements. The role is responsible for processing cash and non-cash transactions, maintaining cash balancing standards, and delivering excellent customer service in line with Emirates Islamic service standards.

Key Responsibilities

Customer Service

• Deliver exceptional customer service and maintain high service quality standards.
• Process customer transactions efficiently while minimizing customer waiting time.
• Assist customers with account-related inquiries and basic banking services.
• Promote self-service and digital banking channels to enhance customer experience.
• Handle customer requests and escalation service issues where required.

Cash & Transaction Processing

• Process cash deposits, withdrawals, transfers, remittances, cheque deposits, manager's cheques, and other teller transactions accurately.
• Verify customer identity and transaction documentation in accordance with bank policies.
• Ensure all transactions are conducted within delegated authority limits and operational procedures.
• Balance cash drawer and reconcile transactions accurately at the end of each day.
• Maintain cash holdings within prescribed limits and safeguard cash and security items.

Compliance & Risk Management

• Adhere to all regulatory requirements including AML, KYC, sanctions screening, and fraud prevention controls.
• Identify and elevate suspicious transactions and unusual customer activities.
• Ensure compliance with Emirates Islamic operational policies, audit requirements, and Shariah governance standards.
• Maintain confidentiality of customer information and banking records at all times.

Sales Referral & Branch Support

• Identify customer needs and refer potential opportunities for banking products and services.
• Support branch sales initiatives through quality referrals.
• Assist branch operations and contribute to achieving branch service and business objectives.

Qualifications & Experience

Education

• Bachelor's Degree or Diploma in Business Administration, Finance, Banking, or a related field.

Experience

• 0-2 years of experience in banking, customer service, retail operations, or cash handling.
• Fresh UAE National graduates are encouraged to apply.
• Prior teller or branch banking experience will be an added advantage.

Knowledge & Skills

• Strong customer service orientation.
• Good communication skills in Arabic and English.
• Basic understanding of banking operations and branch procedures.
• Good numerical and cash-handling skills.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Knowledge of Islamic banking principles is an advantage.

COMPETENCIES

• Customer Focus
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Accountability
• Attention to Detail
• Integrity & Professionalism
• Problem Solving
• Adaptability & Resilience

WHY JOIN EMIRATES ISLAMIC?

At Emirates Islamic, we offer rewarding career opportunities, continuous development, and the chance to be part of a high-performing team dedicated to delivering excellence in Islamic banking. We are committed to fostering an inclusive workplace that supports professional growth and empowers employees to reach their full potential.

Responsibilities

• Discuss customers' financial circumstances and offer guidance on bank products and services that meet their needs
• Promote the bank's products and services to potential customers
• Meet financial targets across all products
• Provide quality customer service and achieve customer satisfaction
• Deal with complaints
• Comply with the bank's policies and regulations