Teller

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

A leading financial institution in Dubai is seeking a Teller to provide quality service and accurate processing for customers while maintaining a professional image. Responsibilities include processing a variety of transactions and assisting customers with inquiries. Ideal candidates should have knowledge of UAE banking practices and be UAE Nationals. The position offers a collaborative environment focused on customer service and operational efficiency.

Qualifications

• Knowledge of ADIB’s Retail Banking products & services.
• Knowledge of UAE banking practices, regulations & risks.
• This position is for UAE Nationals only.

Responsibilities

• Processing all teller counter service transactions.
• Cross sell or refer product inquiries to Sales staff.
• Act as dual custodian for branch vault cash.

Skills

Knowledge of Retail Banking products & services

Knowledge of Operational Policies & Procedures

Knowledge of UAE banking practices

Computer skills

Knowledge of Cross Sales

Job description

Role: Teller

Location: BR-Dubai Hills Mall Branch

Role Purpose

Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s. These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
• General reconciliation & control activities:

• Act as the one of dual custodian for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing.
• End of day balancing.
• General filing.
• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role

• Knowledge of ADIB’s Retail Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• General awareness of competitors in the local market.
• Thorough knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.
• This position is for UAE Nationals only