Teller

Abu Dhabi Islamic Bank; Dubai; On-site; AED 50,000 - 108,000; Full time

Job summary

Abu Dhabi Islamic Bank invites applications for a Teller at the BR-Shaikh Zayed Road Branch, Dubai. The role focuses on delivering accurate and efficient counter services while upholding ADIB's professional image in all customer interactions.

The position is restricted to UAE Nationals and requires knowledge of retail banking products, regulatory policies, and cash-handling procedures. The successful candidate will support branch operations and cross-sell banking services.

Qualifications

• Knowledge of ADIB's Retail Banking products and services.
• Familiar with UAE banking policies and Central Bank regulations.
• Proficient in cash handling, deposits, withdrawals and reconciliations.
• UAE Nationals only.
• Strong accuracy and customer service skills.

Responsibilities

• Process teller transactions accurately according to policies.
• Cross-sell or refer product inquiries to Sales staff.
• Assist with end-of-day balancing and cash reconciliation.

Skills

ADIB Retail Banking Knowledge

Operational Policies & Procedures

UAE banking regulations

Central Bank UAE regulations awareness

Cross Sales

Service standards

Computer skills

Job description

JOB DESCRIPTION

Role: Teller
Location: BR-Shaikh Zayed Road Branch, Dubai

Role Purpose:
Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB's professional image in all interpersonal dealings.

This position is for UAE Nationals only

Key Accountabilities of the role

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP's.These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
• General reconciliation & control activities :-

1. Act as the one of dual custodian for branch vault cash and security stationery.
2. Assist HOP as the second custodian for dual control.
3. Cash reconciliation & balancing.
4. End of day balancing
5. General filing
6. Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB's Retail Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• General awareness of competitors in the local market
• Thorough knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills.
• This position is for UAE Nationals only.