Teller

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 54,000 - 69,000; Full time

Job summary

ADIB’s BR-Muhaisnah Branch in Dubai seeks a Teller to deliver accurate and efficient cash transactions while upholding ADIB's professional image.

The role involves processing deposits and withdrawals, currency exchange, drafts, transfers, and collaborating with Private Banking as needed; UAE nationals only.

Qualifications

• Experience in teller services and cash handling.
• Knowledge of UAE banking regulations and policies.
• Strong customer service and communication skills.
• Ability to balance cash and perform end-of-day procedures.

Responsibilities

• Process teller counter transactions including cash deposits, withdrawals, drafts, transfers, and other services.
• Refer product inquiries to Sales staff and cross-sell where appropriate.
• Perform reconciliation, cash balancing, and end-of-day procedures.
• Maintain filing and documentation; adhere to branch centralization projects.

Skills

Cash handling

Customer service

Cross-selling

Regulatory knowledge

UAE banking practices

Central Bank regs

Computer skills

Job description

Role: Teller

Location: BR-Muhaisnah Branch, Dubai

Role Purpose: Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

This position is for UAE Nationals only

Key Accountabilities of the role

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.


• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.


• General reconciliation & control activities :-

1. Act as the one of dual custodian for branch vault cash and security stationery.


2. Assist HOP as the second custodian for dual control.


3. Cash reconciliation & balancing.


4. End of day balancing


5. General filing


6. Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role

• Knowledge of ADIB’s Retail Banking products & services


• Knowledge of ADIB’s Operational Policies & Procedures


• Knowledge of UAE banking practices, regulations & risks


• General awareness of competitors in the local market


• Thorough knowledge of all the Regulations issued by Central Bank of UAE


• Fair knowledge of service standards


• Knowledge of Cross Sales


• Computer skills.


• This position is for UAE Nationals only.