Teller - Emiratized

Showcify, Inc.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Showcify, Inc. in Abu Dhabi is seeking a Banking Associate to support cash management, service customers, and maintain branch operations in a busy environment. You will help ensure accuracy and timely processing of transactions.

You will handle cash withdrawals/deposits in AED, process cheques and transfers, issue drafts, and ensure accurate postings while complying with bank policies. A high school diploma and 1–2 years in banking are preferred.

Qualifications

• High School diploma required or equivalent.
• 1–2 years of banking experience preferred.
• Basic knowledge of bank policies and procedures.

Responsibilities

• Handle cash withdrawals and deposits in AED and foreign currencies.
• Meet customers and provide services related to banking products and transactions.
• Process cheques and transfers, and post clearings accurately.
• Answer branch telephone inquiries professionally.
• Ensure accuracy of cash, postings, and compliance with policies.

Skills

Cash Handling

Customer Service

Banking Knowledge

Education

High School diploma

Job description

JOB SUMMARY

The purpose of this role is:

• Cash Management
• Render proper service to customers whenever needed.

KEY RESPONSIBILITIES

• Cash withdrawal and deposit in UAE Dirhams & Foreign Exchange, Cheque deposit, Inter-Account Transfers, Cash withdrawal / lodging with Vault/Main Safe and end of Day reconciliation of cash and valuables.
• Meet customers, understand their needs, and provide services related to Demand Drafts, Telegraphic Transfers, Standing Instructions, related transactions, IPO processing, Returned outward Clearing and any other products the bank may offer in accordance with the A&O manual /other procedures.
• Processes Bills/CHEQUES for collection (inward & outward), Posts Inward and Outward Clearing CHEQUES in Dirhams & Foreign Currency, Process Returned CHEQUES in accordance with the A&OM.
• Answer the branch’s telephone in a professional manners while assisting customers with their queries.
• Posts Debit/Credit vouchers, non-financial data sheets, and hand filing of documentation.
• Ensure Correctness of Cash Requested & Received from Vault and its related postings.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings.
• Manage 100% Error free transactions, Compliance, Audit, Risk, and transaction Process & Ensure no leakage of income while processing transactions.
• Lead Generation: Ensure assigned referral target is met by having full product & service knowledge of retail products to ensure accurate information is given to customers at all times and to capture potential leads.
• NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Any other duties and responsibilities assigned by the Branch Management.
• Online & Mobile Banking: Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstrations and assist with mobile app demo and customer download.

REQUIREMENTS / QUALIFICATIONS

• High School graduated.
• 1-2 years’ relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures.