Telephone Operator

The Cove Rotana Resort; Ras Al Khaimah; On-site; AED 33,000 - 54,000; Full time

Job summary

The Cove Rotana Resort in Ras Al Khaimah is seeking a Telephone Operator to manage all incoming calls and deliver excellent customer service. You will direct calls to the right departments, take messages, and provide information to callers.

Based at The Cove Rotana Resort, the role requires strong communication skills and the ability to multi-task in a fast-paced hotel setting. Experience with telephone systems is essential.

Qualifications

• High school diploma or equivalent.
• Proven experience as a telephone operator or similar role.
• Excellent communication and customer service skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proficient in using telephone systems and office equipment.

Responsibilities

• Answer incoming calls in a professional and courteous manner
• Direct calls to the appropriate person or department
• Take accurate and detailed messages when necessary
• Provide information to callers and assist with inquiries
• Maintain a log of calls and ensure all messages are relayed in a timely manner

Skills

Communication skills

Customer service

Multitasking

Phone systems

Listening skills

Calm under pressure

Attention to detail

Telephone etiquette

Basic computer skills

Education

High school diploma

Job description

Job Description

Summary

We are looking for a Telephone Operator to manage all incoming calls in a fast-paced office setting. The ideal candidate will be responsible for directing calls to the appropriate departments, taking messages when needed, and providing excellent customer service over the phone.

The position is based at The Cove Rotana Resort.

Job Responsibility

• Answer incoming calls in a professional and courteous manner
• Direct calls to the appropriate person or department
• Take accurate and detailed messages when necessary
• Provide information to callers and assist with inquiries
• Maintain a log of calls and ensure all messages are relayed in a timely manner

Candidate Requirements

• High school diploma or equivalent
• Proven experience as a telephone operator or similar role
• Excellent communication and customer service skills
• Ability to multi-task and work efficiently in a fast-paced environment
• Proficient in using telephone systems and office equipment

Skills

Excellent communication skills

• Strong customer service orientation
• Ability to handle multiple phone lines
• Proficiency in operating telephone systems
• Good listening skills
• Patience and ability to remain calm under pressure
• Attention to detail
• Multitasking abilities
• Knowledge of proper telephone etiquette
• Familiarity with basic computer applications