Guest Communications Specialist

The Cove Rotana Resort; Ras Al Khaimah; On-site; AED 33,000 - 54,000; Full time

Job summary

The Cove Rotana Resort in Ras Al Khaimah is seeking a Telephone Operator to manage all incoming calls and deliver excellent customer service. You will direct calls to the right departments, take messages, and provide information to callers.

Based at The Cove Rotana Resort, the role requires strong communication skills and the ability to multi-task in a fast-paced hotel setting. Experience with telephone systems is essential.

Qualifications

• High school diploma or equivalent.
• Proven experience as a telephone operator or similar role.
• Excellent communication and customer service skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proficient in using telephone systems and office equipment.

Responsibilities

• Answer incoming calls in a professional and courteous manner
• Direct calls to the appropriate person or department
• Take accurate and detailed messages when necessary
• Provide information to callers and assist with inquiries
• Maintain a log of calls and ensure all messages are relayed in a timely manner

Skills

Communication skills

Customer service

Multitasking

Phone systems

Listening skills

Calm under pressure

Attention to detail

Telephone etiquette

Basic computer skills

Education

High school diploma

Job description

The Cove Rotana Resort in Ras Al Khaimah is seeking a Telephone Operator to manage all incoming calls and deliver excellent customer service. You will direct calls to the right departments, take messages, and provide information to callers.

Based at The Cove Rotana Resort, the role requires strong communication skills and the ability to multi-task in a fast-paced hotel setting. Experience with telephone systems is essential.