Telephone Operator - Arabic Speaker

Towers Rotana; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

Towers Rotana in Dubai is seeking a Telephone Operator to professionally handle guest calls, greet guests by name, and coordinate with hotel departments to ensure smooth service.

The ideal candidate has a hospitality diploma/degree, excellent English, strong voice modulation, and computer literacy; familiarity with Opera is an advantage. This is a front-office role based in Dubai.

Qualifications

• Diploma or degree in hospitality is preferred.
• Excellent written and verbal English communication skills are essential.
• Strong voice modulation abilities are essential.
• Computer literate; Opera experience is an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rotana standards.
• Maintain up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the Opera guest profile system.
• Take messages for guests and management as required.

Skills

Communication

Customer Service

Teamwork

Adaptability

Education

Diploma/Degree in Hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at Towers Rotana.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork