Guest Relations Call Specialist

Rotana Hotels; United Arab Emirates; On-site; AED 54,000 - 67,000; Full time

Job summary

Rotana Hotels is seeking a Telephone Operator to manage all incoming calls at The Cove Rotana Resort in the United Arab Emirates. The role focuses on directing calls, taking messages, and delivering excellent customer service.

Responsibilities include answering calls professionally, routing to departments, recording messages, and ensuring timely relay of information to the relevant team. Strong communication and multitasking skills are essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proven experience as a telephone operator or similar role.
• Excellent communication and customer service skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Proficient in using telephone systems and office equipment.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Direct calls to the appropriate person or department.
• Take accurate and detailed messages when necessary.
• Provide information to callers and assist with inquiries.
• Maintain a log of calls and ensure all messages are relayed in a timely manner.

Skills

Telephone systems

Customer service

Multitasking

Office equipment

Education

High school diploma

Job description

Rotana Hotels is seeking a Telephone Operator to manage all incoming calls at The Cove Rotana Resort in the United Arab Emirates. The role focuses on directing calls, taking messages, and delivering excellent customer service.

Responsibilities include answering calls professionally, routing to departments, recording messages, and ensuring timely relay of information to the relevant team. Strong communication and multitasking skills are essential for success in this fast-paced environment.