Telephone Operator

Salayel Hospitality; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary package

Professional work environment

Growth and development opportunities

Job summary

A hospitality company in Abu Dhabi is seeking a courteous Telephone Operator to join their team. The successful candidate will handle calls, provide information about services, and assist guests with inquiries. Applicants should have a customer service mindset, previous hospitality experience is preferred, and excellent communication skills in English are essential. This role offers a competitive salary and opportunities for growth within the organization.

Qualifications

• Previous experience in a similar role within hospitality is preferred.
• Pleasant voice and professional telephone etiquette.
• Basic computer knowledge.
• Strong customer service mindset
• Basic computer knowledge

Responsibilities

• Handle all incoming and outgoing calls in a professional manner.
• Provide accurate information about hotel services.
• Direct calls to appropriate departments efficiently.
• Assist guests with inquiries and requests.
• Assist guests with inquiries, requests, and wake-up calls
• Maintain a high level of confidentiality and service standards

Skills

Excellent communication skills in English

Customer service mindset

Professional telephone etiquette

Ability to work under pressure

Basic computer skills

Job description

Salayel Hospitality is seeking a courteous, well-spoken, and guest-focused Telephone Operator to join our team. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.

Key Responsibilities

• Handle all incoming and outgoing calls in a professional and timely manner
• Provide accurate information about hotel services and facilities
• Direct calls to appropriate departments efficiently
• Take and relay messages clearly and accurately
• Assist guests with inquiries, requests, and wake-up calls
• Maintain a high level of confidentiality and service standards

Requirements

• Previous experience in a similar role within hospitality is preferred
• Excellent communication skills in English (additional languages are a plus)
• Pleasant voice and professional telephone etiquette
• Ability to work under pressure in a fast-paced environment
• Strong customer service mindset
• Basic computer knowledge

What We Offer

• Competitive salary package
• Professional work environment
• Growth and development opportunities within the company