Telephone Operator

AccorHotel; Abu Dhabi; On-site; AED 36,000 - 60,000; Full time

Job summary

AccorHotel is seeking a dedicated Front Desk/Telephone Operator in Abu Dhabi. The role involves handling all calls with courtesy, directing inquiries to the right departments, and providing information on hotel services, room availability, and local attractions.

We value strong communication, multitasking, and the ability to remain calm under pressure. Fluency in Arabic and English is required, and additional languages are a plus. This is a full-time position with no remote work.

Qualifications

• High school diploma or equivalent.
• Previous hospitality or customer service experience preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and stay calm under pressure.
• Proficient with telephone systems and basic computer applications.
• Fluency in Arabic and English; additional languages are a plus.

Responsibilities

• Answer all internal and external calls courteously and professionally.
• Direct calls to appropriate hotel departments or personnel.
• Provide information about services, room availability, amenities, and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Maintain knowledge of all outlets and hotel features.
• Handle emergency and security calls per hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone.
• Monitor and operate the hotel switchboard and communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality of guest information.

Skills

Phone etiquette

Bilingual Arabic/English

Telephone systems

Multitasking under pressure

Hotel operations knowledge

Education

High school diploma

Tools

Computer basics

Job description

Responsibilities

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services room availability amenities and local attractions.
• Log and execute wake‑up call requests accurately and on time.
• Maintain complete knowledge of all food & beverage services outlets and hotel services/features. Be knowledgeable of ALL enrollments ALL Points
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone escalating when necessary.
• Monitor and operate hotels switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar hospitality or customer service role is preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and remain calm under pressure.
• Proficient in using telephone systems and basic computer applications.
• Fluency in Arabic & English; additional languages are a plus.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time