Telephone Operator

Kerzner International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Meydan Hotel in Dubai seeks a Telephone Operator to support a 24-hour guest services team, ensuring calls and requests are answered with clarity and courtesy. You will coordinate with internal departments to deliver timely, personalized service that enhances the guest experience.

Based at Meydan Racecourse, this role requires a polished telephone manner, attention to detail, and the ability to manage multiple tasks in a fast-paced luxury environment.

Responsibilities

• Answer all incoming calls in a pleasant, clear, confident, and personalized manner.
• Coordinate with relevant departments to ensure timely and accurate delivery of services.
• Adhere to Meydan Hotel Standards and respond within three rings.

Job description

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

The Telephone Operator manages a 24-hour operational team to ensure all in-house and external guest requests, inquiries, and complaints are handled professionally and efficiently. They answer all incoming calls, both internal and external, in a pleasant, clear, confident, and personalized manner, adhering to Meydan Hotel Standards and ensuring response within three rings. By listening attentively to guest requests, the operator coordinates with relevant departments to guarantee timely and accurate delivery of services, contributing to a seamless and exceptional guest experience.