24/7 Guest Communications Specialist

Kerzner International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Meydan Hotel in Dubai seeks a Telephone Operator to support a 24-hour guest services team, ensuring calls and requests are answered with clarity and courtesy. You will coordinate with internal departments to deliver timely, personalized service that enhances the guest experience.

Based at Meydan Racecourse, this role requires a polished telephone manner, attention to detail, and the ability to manage multiple tasks in a fast-paced luxury environment.

Responsibilities

• Answer all incoming calls in a pleasant, clear, confident, and personalized manner.
• Coordinate with relevant departments to ensure timely and accurate delivery of services.
• Adhere to Meydan Hotel Standards and respond within three rings.

Job description

The Meydan Hotel in Dubai seeks a Telephone Operator to support a 24-hour guest services team, ensuring calls and requests are answered with clarity and courtesy. You will coordinate with internal departments to deliver timely, personalized service that enhances the guest experience.

Based at Meydan Racecourse, this role requires a polished telephone manner, attention to detail, and the ability to manage multiple tasks in a fast-paced luxury environment.