Hospitality Telephone Concierge

The Meydan Hotel; Dubai; On-site; AED 39,000 - 69,000; Full time

Job summary

The Meydan Hotel in Dubai is seeking a Telephone Operator to join a 24-hour operations team. You will handle guest calls, provide information, coordinate with departments, and ensure timely wake-up calls to deliver exceptional guest service.

Ideal candidates hold a high school diploma, display excellent verbal communication, and have strong customer service skills. Familiarity with hotel management systems and switchboards is preferred; the role requires composure under pressure and professional

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Experience in a hotel telephone/operator role preferred.
• Excellent verbal communication skills with a clear and professional tone.
• Strong customer service orientation and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Familiarity with hotel management systems and telephone switchboards.
• Attention to detail and accuracy in recording messages.

Responsibilities

• Answer all incoming calls promptly, politely, and professionally.
• Provide guests and internal departments with accurate information, assistance, and directions.
• Transfer calls efficiently to the appropriate department or extension.
• Take messages accurately and ensure timely delivery to the intended recipient.
• Record and track guest requests, complaints, and inquiries, coordinating with relevant departments for resolution.
• Ensure all outgoing calls, including wake-up calls, are made accurately and on time.
• Maintain a thorough understanding of hotel facilities, services, promotions, and local information to assist guests effectively.
• Support the Front Office team during peak periods or emergencies as needed.
• Ensure all communication equipment is properly maintained and report any malfunctions promptly.

Skills

Verbal communication

Customer service

Multitasking under pressure

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Hospitality education preferred

Tools

Hotel management systems

Telephone switchboards

Job description

The Meydan Hotel in Dubai is seeking a Telephone Operator to join a 24-hour operations team. You will handle guest calls, provide information, coordinate with departments, and ensure timely wake-up calls to deliver exceptional guest service.

Ideal candidates hold a high school diploma, display excellent verbal communication, and have strong customer service skills. Familiarity with hotel management systems and switchboards is preferred; the role requires composure under pressure and professional