Telemarketer - Gaming Marketing Services

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Healthcare package

Attractive leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Telemarketer to join our Gaming Marketing Services Team in Ras Al Khaimah. You will conduct outbound and inbound calls to promote gaming programs, events, and loyalty benefits while growing a qualified guest database and achieving targets.

Ideal candidates have telemarketing or customer service experience, strong selling skills, and fluency in English; additional languages are a plus.

Qualifications

• Previous experience in telemarketing, call center, or customer service, preferably in gaming or hospitality.
• Strong sales, persuasion, and communication skills.
• Fluent in English; multilingual skills (Arabic, Russian, Hindi, or Mandarin) are a plus.

Responsibilities

• Make outbound calls and handle inbound inquiries to promote gaming programs, events, and loyalty benefits.
• Grow and maintain a database of qualified gaming customers through follow-up and relationship building.
• Hit individual and team targets for call volume, conversions, and revenue contributions.
• Provide guests with accurate information about gaming offerings and resort amenities.
• Record interactions in CRM systems with detailed notes and updates.
• Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns.

Skills

Telemarketing

Call center

Customer service

Sales

Persuasion

Communication

Tools

Opera

CRM

Microsoft Office

Job description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Job Description

Wynn Al Marjan Island is looking for a Telemarketer to join our Gaming Marketing Services Team.

About the Position

Wynn Al Marjan Island is looking for a Telemarketer to join our Gaming Marketing Services Team.

Responsibilities

• Conduct outbound and take inbound calls to existing and potential guests to promote:
  • Gaming programs and incentives
  • Special events, tournaments, and promotions
  • VIP and loyalty program benefits
• Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management
• Achieve individual and team targets related to call volume, conversions, and revenue contribution
• Provide guests with accurate information about:
  • Gaming offerings
  • Resort amenities
  • Promotions and packages
• Record all guest interactions in CRM systems with detailed notes and updates
• Identify high-value players and elevate opportunities to Gaming Hosts or VIP Services
• Handle guest inquiries professionally and resolve concerns or elevate when necessary
• Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns and outreach strategies

About You

• Previous experience in telemarketing, call center, or customer service (gaming or hospitality is a must)
• Strong sales, persuasion, and communication skills
• Fluent in English and multi-lingual (additional languages such as Arabic, Russian, Hindi, or Mandarin preferred)
• Comfortable working with targets and performance metrics
• Proficient in Opera, CRM and Microsoft Office
• Ability to work flexible hours, including weekends and holidays, based on business needs

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits.